Bernard Andoh
Columbus,OH
Summary
Result-driven IT professional with experience in customer support, system analysis, and technical troubleshooting. Skilled in IT-related tools and technologies, including Control-M. Possesses an associate's degree in information security and has experience working with different groups, including volunteer work teaching digital literacy to elderly individuals.
Overview
5
5
years of professional experience
Work History
IT Technician
Sherwin Williams
03.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Troubleshoot and resolve hardware and software issues
IT Support Technician
KDC/one
08.2019 - 07.2021
- Provided technical support for customers via phone, email, and in-person
- Collaborated with batch tracking team to fix scheduling, job failure and job automation issues with Control-M
- Analyzed and troubleshot system issues, including hardware and software problems
- Connected with users through Windows RDP to provide help.
- Collaborated with colleagues to resolve complex technical issues
Education
Bachelor of Science - Cybersecurity
Franklin University
Columbus, OH05.2026
Associate of Applied Science - Cybersecurity
Columbus State Community College
Columbus, OH05.2023
Skills
- Employee technical support
- Operating System Support
- Software configuration
- Network Troubleshooting
- Remote Support
- Attention to Detail
- Network Maintenance
Volunteer Experience
I was appointed by my church to assist in a three weeds digital literacy program for elderly members. I provided hands-on support in learning computer basics, how to connect to the wifi and register for the Christian Mothers trip, how to perform a two factor authentication.
Timeline
IT Technician
Sherwin Williams
03.2023 - Current
IT Support Technician
KDC/one
08.2019 - 07.2021
Bachelor of Science - Cybersecurity
Franklin University
Associate of Applied Science - Cybersecurity
Columbus State Community College
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