Bernard Davis
Las Vegas,NV
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Operations Specialist
Rapid Response Monitoring
04.2023 - Current
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Collected, arranged, and input information into database system.
- Enhanced customer satisfaction by efficiently resolving issues and addressing concerns.
- Maintained up-to-date knowledge of industry trends and best practices, ensuring continuous improvement in service offerings for clients.
Delivery Driver
Alliance Delivery and Parcel Transport, LLC (ADAPT)
07.2019 - 01.2022
- Following the best practices for safety, both on the road and while loading and unloading the truck.
- Loading and unloading cargo.
- Ensured that customers received top service when face-to-face delivery occurs.
- Communicated with dispatch, drivers, customers and other team members to make deliveries.
- Complete pre- and post delivery logs.
Personal Shopper
Instacart
02.2019 - 07.2019
- Listened to customer needs to identify and recommend optimal products selections.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Upheld company policies, productivity requirements and quality control standards.
- Kept calm and maintained professional with all customers.
Professional Teller
USBancorp
01.2013 - 07.2017
- Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
- Balanced daily case deposits and bank vault inventory with zero error rate.
- Resolved client issues on personal savings, checking and lines of credit account with tact and professionalism.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
Barista
USBancorp
01.2016 - 05.2016
- Maintained calm demeanor during high-volume periods and special events.
- Maintained cleanliness of store in compliance with City and State health code regulations, and ensured that sufficient supplies are available.
- Responsible for cash handling, safe verification and daily deposits.
- Monitored multiple databases to keep track of all company inventory twice daily.
Stockroom Associate
Victoria Secrets
08.2012 - 01.2013
- Maintained product line stock and inventory.
- Verified product numbers with scanners and manual tracking within 45 minutes to 1 hour.
- Used accurate and efficient storage procedures to shelve new merchandise and returned items.
- Handled storage of articles in bins, floor, shelves and assigned areas according to product categories.
Education
High School Diploma -
North Hardin High School
Radcliff, KY01.1998
Skills
- Customer Care
- Call Center
- Customer Service
- Active listening
- Verbal and written communication
- Map reading
- Call handling
- Dispatch software
- Dispatching procedures
Timeline
Operations Specialist
Rapid Response Monitoring
04.2023 - Current
Delivery Driver
Alliance Delivery and Parcel Transport, LLC (ADAPT)
07.2019 - 01.2022
Personal Shopper
Instacart
02.2019 - 07.2019
Barista
USBancorp
01.2016 - 05.2016
Professional Teller
USBancorp
01.2013 - 07.2017
Stockroom Associate
Victoria Secrets
08.2012 - 01.2013
High School Diploma -
North Hardin High School