Heather Macijowsky

• Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
• Managed internal operational standards and productivity targets.
• Used various databases for debit and credit card processing, assisted with the accounting department with processing wires.
• Processed ach payments and share drafts.
• Conducted verifications for companies.
• Customer service, assisted members on phone calls with accounts.
• Responsible with helping balance General Ledgers and working closely with accounting department.
• Trouble shooting with card processing and working across multiple systems on a daily basis.

Underwriting loans, processing loan applications and navigating various systems. Excellent customer service skills.

Problem solving, working to find the best solution for the members for all lending needs.

Comprehensive understanding of loan regulations, and certified with insurance sales.

• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Maintained strict confidentiality of bank records and client information.
• Collaborated with other departments to promptly process loan applications.
• Examined customer loan applications for loan approvals and denials.
• + Type or edit your work history here
  

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Educated and engaged customers with new bank products and services.
• Responded to customer calls and emails to answer questions about products.
• Started as a teller, worked to supervisor position before eventually taking the loan position at the same company.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
  
• Excellent customer service skills, excellent communication skills.
• Nightly balancing of registers, responsible for opening and closing the store.