Lucinda Sampson
Harrington,DE
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Systematic Operations Talented Operations Supervisor well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems.
Overview
15
15
years of professional experience
Work History
Operations Specialist
SAS Retail Services
Orange, CA
09.2021 - 01.2022
- Collected, arranged and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Delivered equipment and supplies to projects to ensure job completions were done on time.
Remodel Specialist
TNG Retail Services
05.2021 - 09.2021
- Collaborated with customers to determine budgets for kitchen and bath remodeling projects and find appropriate material sources.
- Adhered to tight schedules to avoid construction delays and finish projects before expected completion dates.
- Checked supply inventories and work orders daily to encourage subcontractor efficiency and productivity.
- Completed jobs independently based on customer desires, inventories and budgets.
- Read and interpreted all blueprints and schematics for projects.
- Delivered equipment and supplies to projects to ensure job completions were done on time.
- Worked in team environment to maintain high levels of productivity.
- Provided first class customer service to meet deadlines with guaranteed satisfaction.
Remodel Team Lead
Retail Merchandising Solutions
10.2018 - 05.2021
- Collaborated with customers to determine budgets for kitchen and bath remodeling projects and find appropriate material sources.
- Checked supply inventories and work orders daily to encourage subcontractor efficiency and productivity.
- Read and interpreted all blueprints and schematics for [25] projects.
- Worked in team environment to maintain high levels of productivity.
- Organized materials, tools and equipment to supply team members.
- Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
- Provided first class customer service to meet deadlines with guaranteed satisfaction.
Trainer
Retail Merchandising Solutions
04.2014 - 10.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
- Developed individualized plans to help customers reach goals within predetermined timelines.
Team Lead
Retail Merchandising Solutions
05.2012 - 04.2014
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Operated material moving equipment to move heavy loads and maintain production levels.
Merchandiser
Retail Merchandising Solutions
06.2007 - 05.2012
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Established strong vendor relationships to maintain and support business.
Education
Associate Degree - Accounting And Business Management
Delaware Technical And Community College - Owens
Georgetown, DE06.2007
High School Diploma -
Milford Senior High School
Milford, DE06.1990
Skills
- Program Evaluation
- Search and Rescue
- on Boarding Design
- Corrective Actions
- Quality Standards
- Operations Understanding
- Process and Procedure Refinement
- Continuous Quality Improvement (CQI)
- Logistics Operations Management
Timeline
Operations Specialist
SAS Retail Services
09.2021 - 01.2022
Remodel Specialist
TNG Retail Services
05.2021 - 09.2021
Remodel Team Lead
Retail Merchandising Solutions
10.2018 - 05.2021
Trainer
Retail Merchandising Solutions
04.2014 - 10.2018
Team Lead
Retail Merchandising Solutions
05.2012 - 04.2014
Merchandiser
Retail Merchandising Solutions
06.2007 - 05.2012
Associate Degree - Accounting And Business Management
Delaware Technical And Community College - Owens
High School Diploma -
Milford Senior High School
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