Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Bernard Gaytan

San Antonio,TX

Summary

Maintained inventory for over 300 Rum bottles. Created unique cocktails for special events throughout the year in coordination with sister bars (Esquire Tavern & Tokyo Cowboy) and oversaw planning for special events. End of Day duties including final walk through and inspection of bar and patio, making sure inventory is restocked. Tip out for bartenders and servers as well as a summary of shift on Slack Messenger with higher ups. This summary included 86’d items, and general recap of said shift. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

1
1
Certification

Work History

Head Bartender

Garaje Cantina
11.2023 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained 10-12 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Followed strict recipes and drink measurements to minimize product used.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Closed out cash register and prepared cashier report at close of business.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Manager On Duty/Head Bartender

Hugmans Oasis
05.2022
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Coordinated with suppliers and vendors to determine availability of required materials.
  • Developed and implemented useful strategies to increase sales and customer satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

High School Diploma -

James Madison High School
San Antonio
10.2008

Skills

  • Verbal and Written Communication
  • Corrective Actions
  • Team-Building Exercises
  • Allergy Management
  • Maintaining Clean Work Areas
  • Quality Assurance
  • Project Coordination
  • New Employee Training
  • POS Inventory System Operation
  • Job Assignments
  • Staff Training
  • Process Optimization

Certification

TABC & Food Handlers Certificate

Languages

Spanish
Professional Working

Timeline

Head Bartender

Garaje Cantina
11.2023 - Current

Manager On Duty/Head Bartender

Hugmans Oasis
05.2022

High School Diploma -

James Madison High School

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Bernard Gaytan