Bernard Hathaway
San Rafael,CA
Summary
Dedicated server with exceptional customer service skills, known for effectively resolving complaints and enhancing guest experiences. Committed to maintaining established company standards and increasing overall business profit margins.
Overview
19
19
years of professional experience
Work History
Server
Marin Joes
Corte Madera, CA
11.2021 - 06.2025
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Managed multiple tables while maintaining attention to detail and minimizing wait times.
- Trained new servers on menu knowledge, customer service standards, and operational procedures.
Server
Terrapin Crossroads
San Rafael, CA
01.2012 - 11.2021
- Maintained good communication with Chef and back of house staff to improve service speed and accuracy.
- Developed wine list knowledge, ensuring positive dining experiences and repeat business.
- Established relationships with regular patrons to improve customer loyalty and continued patronage
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
The Seafood Peddler
San Rafael, CA
02.2006 - 12.2011
- Resolved customer complaints effectively, ensuring positive dining experiences and repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Shrine High School
Royal Oak, MI06-1984
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Wine pairing and delivery execution
- Banquet coordination
Timeline
Server
Marin Joes
11.2021 - 06.2025
Server
Terrapin Crossroads
01.2012 - 11.2021
Server
The Seafood Peddler
02.2006 - 12.2011
High School Diploma -
Shrine High School