Bernard Johnson
Hartsville,SC
Summary
Experienced with team leadership and operational management. Utilizes strategic planning to optimize department performance and effectiveness. Track record of enhancing team collaboration and achieving mission objectives through decisive leadership and problem-solving abilities.
Developed customer service skills in fast-paced, customer-focused environment. Demonstrated ability to manage customer interactions, handle transactions, and resolve issues efficiently. Looking to transition into new field, leveraging customer service expertise and adaptability to new challenges.
Experienced with overseeing dining services and staff management to ensure smooth operations and customer satisfaction. Utilizes effective communication and organizational skills to enhance team performance and service quality. Knowledge of maintaining high standards in food safety, hygiene, and regulatory compliance to consistently deliver top-notch dining experiences.
Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.
Overview
19
19
years of professional experience
Work History
Lumber Sales Associate
Lowes Home Improvement Stores
Hartsville, SC
12.2024 - 08.2025
- Assisted customers in selecting lumber products based on project requirements and specifications.
- Provided product knowledge to enhance customer satisfaction and informed purchasing decisions.
- Maintained organized displays of lumber inventory, ensuring accessibility and visibility for customers.
- Collaborated with team members to manage stock levels and replenish inventory as needed.
- Identified opportunities to improve customer service processes, increasing overall store efficiency.
- Resolved customer inquiries and issues promptly, fostering a positive shopping experience and loyalty.
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of products.
- Utilized strong communication skills to effectively explain complex product specifications to both novice and experienced customers.
- Moved bulk customer orders with safe operation of forklifts.
Dining Services Supervisor
Sodexo Food Service
Hartsville, SC
08.2016 - 05.2024
- Supervised daily dining operations, ensuring adherence to safety and sanitation standards.
- Trained and mentored staff on food service protocols and customer engagement techniques.
- Implemented inventory management procedures, optimizing stock levels and reducing waste.
- Monitored service quality, addressing issues promptly to maintain high customer satisfaction rates.
- Developed training materials to enhance team performance and improve service efficiency.
- Analyzed feedback to identify opportunities for menu improvements and operational enhancements.
- Led initiatives for staff scheduling, improving workflow efficiency during peak dining hours.
Dining Services Supervisor
Creative Dining Service
Hartsville, SC
07.2024 - 10.2024
- Supervised daily dining operations, ensuring adherence to safety and sanitation standards.
- Trained and mentored staff on food service protocols and customer engagement techniques.
- Implemented inventory management procedures, optimizing stock levels and reducing waste.
- Monitored service quality, addressing issues promptly to maintain high customer satisfaction rates.
- Collaborated with kitchen staff to ensure smooth operations between front-of-house and back-of-house teams.
Newspaper Carrier
Florence Morning News
Florence, SC
09.2008 - 10.2016
- Delivered newspapers efficiently to assigned routes, ensuring timely service and customer satisfaction.
- Organized delivery schedules to optimize route efficiency and minimize delays.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Maintained accurate records of deliveries and payments for accountability.
- Adapted quickly to changing weather conditions to ensure consistent delivery performance.
- Assembled and bagged newspapers prior to delivery.
Floor Technician
Oakhaven Nursing Center
Darlington, SC
10.2009 - 04.2010
- Implemented efficient floor care practices, reducing time spent on daily tasks.
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
Floor Technician
Morrell Nursing Center
Hartsville, SC
05.2009 - 10.2009
- Operated floor care equipment to maintain cleanliness and appearance of facility.
- Conducted routine inspections to identify maintenance needs and ensure compliance with health standards.
- Collaborated with nursing staff to prioritize cleaning schedules based on patient needs.
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
Hull Technician
Stingray Boat
Hartsville, SC
07.2006 - 08.2007
- Assembled components using hand tools and power equipment for boat construction.
- Conducted quality inspections to maintain high standards in craftsmanship.
Education
High School Diploma -
Hartsville High School
Hartsville, SC06.2004
Skills
- Warehouse safety
- Lumber grading
- Project estimation
- Invoice preparation
- Teamwork
- Customer service
- Reliable and responsible
- Time management
- Attention to detail
- Customer assistance
- Cleaning and sanitizing
- Problem-solving abilities
- Multitasking
- Adaptable and flexible
- Reliability
Serv Safe Certified
completed a food safety training program and passed an exam, demonstrating knowledge of preventing foodborne illnesses through proper food handling, storage, and sanitation.
Timeline
Lumber Sales Associate
Lowes Home Improvement Stores
12.2024 - 08.2025
Dining Services Supervisor
Creative Dining Service
07.2024 - 10.2024
Dining Services Supervisor
Sodexo Food Service
08.2016 - 05.2024
Floor Technician
Oakhaven Nursing Center
10.2009 - 04.2010
Floor Technician
Morrell Nursing Center
05.2009 - 10.2009
Newspaper Carrier
Florence Morning News
09.2008 - 10.2016
Hull Technician
Stingray Boat
07.2006 - 08.2007
High School Diploma -
Hartsville High School