Bernard Kargol
Lacon,IL
Summary
I have spent the last 25 to 30 years developing and perfecting the skills that I understand are required for this position, I have focused most of my development on understanding the exact design, and performance of equipment and how to test, validate and perfect their performances, both as an individual piece of equipment and as a packaged system that supports all types of facilities and functions. I have extensive background in all sizes of chillers and RTU systems, both in flooded barrel and DX systems. I have a strong background in the heating systems from small package systems up to large MUA systems. I do not have a strong history in large boilers but am able to understand and troubleshoot to a moderate level.
I have also focused on developing and maintaining a "Team" operation by understanding individuals, and motivating them to desire to be a team, and not an individual.
Overview
12
12
years of professional experience
Work History
Service Manager
Entec Service Inc
Peoria, IL
12.2018 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained 20 plus less-skilled service workers on equipment operation, service and installation of varies HVAC equipment.
- Followed up with customers during and after installations to verify satisfaction.
- Set and administered department budgets for expenditures, materials and labor.
- Guided techs on mechanical repairs, tool usage and equipment operation.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Chiller Service Technician
Johnson Controls
Peoria, Illinois
04.2016 - 12.2018
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Performed Specialty Air cooled "Ice Rink" chiller commissioning for 2 years for one of the local branches largest customers who build/sell rental chillers.
- Completed my career as a Union Steamfitter and due to no immediate/local openings within JCI, I decided to go into management for a different company.
Lead Chiller Service Team Leader/Technician Specialist
Entec Service Inc
Peoria, Illinois
12.2009 - 03.2016
- Created opportunities for volunteers to develop leadership and other life skills under program guidelines.
- Provided technical assistance with service operations and connected participants to external resources.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Maintained regular communication with program participants and associates to promote future initiatives, organize new projects, and share program achievements.
Education
No Degree - Bussiness Managment Skills
Various Management Skills Training Programs
No Degree - Air/Water Cooled Chillers
Johnson Controls
Multiple Air And Water Cooled Chiller And RTU Serv
Carrier Building Services
Skills
- Strategic business planning
- Contract Management
- Budgeting
- Employee supervision
- Project Management
- Testing and evaluation
- Troubleshooting ability
- Diagnostics skill
- HVAC equipment knowledge
Accomplishments
High School Graduate
Honorable served/ Discharged USMC 1982-1986
Served my community in volunteer ambulance, fire Department Local school board and multiple special function community events. multiple charity events.
Certified Level 1&2 refrigeration tech Local Comm College
Multiple classes from Community classes in everything from math, construction estimating and mechanical drafting.
Universal Refrigerant Handling EPA certified.
Timeline
Service Manager
Entec Service Inc
12.2018 - Current
Chiller Service Technician
Johnson Controls
04.2016 - 12.2018
Lead Chiller Service Team Leader/Technician Specialist
Entec Service Inc
12.2009 - 03.2016
No Degree - Bussiness Managment Skills
Various Management Skills Training Programs
No Degree - Air/Water Cooled Chillers
Johnson Controls
Multiple Air And Water Cooled Chiller And RTU Serv
Carrier Building Services