Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley McNew-Morawa

Lincoln Park

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Starbucks and The Hair Forum. Proven ability to manage time effectively while fostering a welcoming atmosphere. Recognized for attention to detail and problem-solving abilities, ensuring client satisfaction and loyalty. A team player committed to maintaining cleanliness and enhancing operational efficiency.

Overview

14
14
years of professional experience

Work History

Barista/Partner

Starbucks
01.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Shampoo Assistant/Receptionist

Hair Forum and Nails
07.2011 - 07.2019
  • Assisted in maintaining salon's schedule.
  • Enhanced customer satisfaction by providing thorough hair washes and scalp massages.
  • Contributed to health and safety of customers and staff by closely following health department regulations for sanitation and disinfection.
  • Managed inventory of shampoo products, ensuring adequate supplies for daily operations.
  • Handled administrative tasks such as answering phones, booking appointments, and processing payments efficiently.
  • Increased client retention by building strong rapport and addressing individual needs.

Education

No Degree - Hairstyling

Douglas J. Aveda
Royal Oak, MI

High School Diploma -

Southgate Anderson High School
Southgate
06-2011

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Opening and closing duties
  • Cash handling
  • Problem-solving
  • Exceptional customer service
  • Cleanliness
  • Active listener
  • Team leadership
  • Adaptive and creative

Timeline

Barista/Partner

Starbucks
01.2022 - Current

Shampoo Assistant/Receptionist

Hair Forum and Nails
07.2011 - 07.2019

No Degree - Hairstyling

Douglas J. Aveda

High School Diploma -

Southgate Anderson High School

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