Spencer O'Brien
Sales/ Customer Support
Jacksonville,FL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
3
3
years of professional experience
24
24
years of post-secondary education
Work History
Barista/Partner
Starbucks
11.2021
- Maintained customer satisfaction and customer relations daily while effectively utilizing proper systems to compensate for understaffing
- Regularly networked to develop customer relationships and bring more consistent business
- Developed transparency in my store and established the value of proper customer support through customer experience.
Founder
Graceful Garb Llc
05.2023 - Current
- Created organization's mission and vision statements for use by employees.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Identified business development challenges and customer concerns for proactive resolution.
- Defined company roles and responsibilities to establish and enhance processes.
- Represented organization at industry outings and events.
Salesman
East Coast Executives
01.2021 - 11.2021
- Maintained and coordinated sales for multiple campaigns within set territories
- Directly influence growth of existing client base by developing strong relationships with the local population, and by developing domestic perspectives of all campaigns we worked with
- Key Accomplishments: (to add if you have outstanding achievements/metrics) I have had opportunities to help readjust direct marketing territories for the benefit of East Coast Executives and have seen failing campaigns recover due to new population/territory outreach
- I finished high school early and have since begun developing my own businesses as I prepare to return to college.
- As a sophomore I trained 16 teenagers about living in the private society of the marine corps from 5am-10pm at the Marine Military Academy.
Education
General education courses -
FSCJ
Jacksonville, FL 05.2001 - 05.2025
Highschool (freshman) - undefined
Stanton College Prep
Junior highschool -
Julia Landon College Prep
Jacksonville, FLSkills
WindowsNetworkingCustomer support
Coffee Expertise
Opening and Closing Duties
POS Systems
Soft Selling
Beverage Preparation
Excellent Math Skills
Team Leadership
Hospitality Service Expertise
Excellent Memory
Conflict Mediation
Product Displays
Timeline
Founder
Graceful Garb Llc
05.2023 - Current
Barista/Partner
Starbucks
11.2021
Salesman
East Coast Executives
01.2021 - 11.2021
General education courses -
FSCJ
05.2001 - 05.2025
Highschool (freshman) - undefined
Stanton College Prep
Junior highschool -
Julia Landon College Prep