Bernard Poole
Customer Service Representative
Royse City,TX
Summary
Seasoned Minister offering 13 years of experience in pastoral care and spiritual leadership to growing church. Committed to creating thriving community and guiding individuals transformed by gospel. Successful background in organizational leadership, ministry program development, and mission-oriented strategic planning.
Proactive professional offering more than 15 years of experience working in fast-paced environments. Enthusiastic Customer Service Representative accomplishing tasks efficiently, anticipating customer needs and promoting new menu items. Offering stocking and inventory oversight skills.
Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing 20-year background in maintaining customer satisfaction and contributing to company success.
Strong willed Customer Service Representative with high level of enthusiasm and energy. Over 10 years of experience in call center environments. Possessing skills in developing rapport with each customer. Conscientious Customer Service Representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Personable Customer Service Representative offering 20 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Diligent Customer Service Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
39
39
years of professional experience
2
2
years of post-secondary education
Work History
Minister
Jesus Is Lord Holiness Church
Garland, Texas
01.2018 - Current
- Worked with stewardship to establish responsible biblical stewardship.
- Provided spiritual care through increased visitation, counseling and prayer.
Deli Associate/Bakery Sales Associate
Walmart
Rockwall, Texas
10.2017 - Current
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Created appealing food arrangements for party trays and specialized orders.
- Promoted new or high-value food items by creating 20 attractive displays in cases and other customer-facing areas.
- Carefully prepared 30 orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Maintained clean, trash-free work spaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Inspected equipment such as refrigerators and warming lamps every day to check compliance with safe operating levels.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Learned Bakery and Baker work tasks in order to provide skilled backup for diverse roles.
- Used downtime to prepare ingredients and restock supplies for expected busy periods.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Greeted customers at deli counter to fulfill requests and answer questions.
- Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
Customer Service Representative
Chewy
Richardson, TX
10.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved accounting, service and delivery concerns.
Team Leader
Publix Super Markets
Davenport, Florida
01.2015 - 05.2017
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Trained, mentored and directed team of associates.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Oversaw loading and unloading of packages in warehouse.
- Handled over 40 day-to-day customer contact via phones, faxes and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Attracted potential customers by answering cheese and meat questions and suggesting information about other products and services.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Volunteer Chaplain
Florida Department Of Corrections
Polk City, Florida
04.2014 - 05.2017
- Assist Senior Chaplain provided spiritual care to 1200 inmates and 120 staff members through visitation, counseling and prayer.
- Assist Senior Chaplain to conduct 85 worship services and religious education classes for inmates.
- Assist Senior Chaplain plan,schedule, implement and coordinate supervision for Chaplaincy Services programs.
- Assist Senior Chaplain process documentation and enter data into CDC System related to administration of Religious Diet Program.
- Assist Senior Chaplain maintain 275 records and submit reports to Central Office regarding chapel activities and diet program.
Assistant Pastor
Jesus Ministries
Haines City, FL
01.2014 - 05.2017
- Worked with stewardship to promote responsible biblical stewardship.
- Provided spiritual and administrative leadership to church, including managing daily operations, developing and administering annual budget, delivering compassionate pastoral care to community and leading worship services, ordinances, funerals and weddings.
- Facilitated community outreach programs, including guidance programs focused on helping middle school students prepare for college or vocational education opportunities.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Provided spiritual care through visitation, counseling and prayer.
- Organized and spearheaded community outreach programs, including shadowing and mentor programs focused on helping middle school students plan for college or vocational education opportunities and participate in local civic processes.
- Oversaw administration and management of all areas of ministry.
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
- Officiated special services such as weddings, funerals, baptisms and nursing home services.
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
- Led programs such as worship, study, fellowship and service opportunities.
- Coordinated and spearheaded programs to increase church members' service throughout community.
Deli Clerk
Publix Super Markets
Sebring, Florida
11.2005 - 01.2015
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Carefully prepared 30 orders daily orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained proper signage and pricing information for displays, cases and counters.
- Created appealing food arrangements for party trays and specialized orders.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Greeted customers at deli counter to fulfill requests and answer questions.
- Checked refrigerated and frozen cases and replenished low stock every day.
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
- Washed, peeled and cut various fruits and vegetables to prepare for serving.
- Ensured proper handling and preservation methods while packaging and storing food products.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Telemarketing Sales Representative
Florida Highway Patrol PBA
Tallahassee, Florida
01.1993 - 02.2004
- Made average of 100 outbound and inbound calls per day.
- Exceeded sales targets on monthly basis.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Performed cold calling and outreach to build sales pipeline.
- Assisted with training and orientation of new employees.
- Displayed excellent sales skills and understanding of such skills.
- Answered calls, took messages and transferred calls to appropriate individuals.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Recorded contact information of customers and potential customers.
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic and payment information in system.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Provided information about available products and services including membership details and purchase advantages.
- Generated minimum of 25 new leads each day.
- Set up appointments with interested customers according to schedule availability.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
GED -
Piedmont Community College
Roxboro, NC 05.1978 -
Some College (No Degree) - Philosophy And Religious Studies
New Life Holiness Church
Lake Placid, FL 12.2007 -
Some College (No Degree) - Religious Studies
Universal Life Church
Modesto, CA 09.2015 -
Skills
Pastoral counselingPublic speakingSpiritual leadershipScripted callsSales proficiencyProduct and service knowledgeCold callingTenaciousFood safety standardsFood preparationOrdering proceduresStocking and replenishingFood preparation and safetyCommunication skillsCross-selling products and services
Officiating
Congregational care
Creative problem solving
Key stakeholder relationship building
CRM
Report preparation
Key holder experience
Warehousing functions
Recordkeeping strengths
Technical Support
Staff education and training
Retail materials management
Stock management
Money handling abilities
Administrative support
POS systems expert
International sales support
Medical terminology knowledge
Multi-line phone talent
Shipping procedures understanding
Training development aptitude
Route dispatch
Retail store support
Service standard compliance
Account management
Strategic sales knowledge
Receiving support
Order fulfillment
Timeline
Customer Service Representative
Chewy
10.2021 - 05.2022
Minister
Jesus Is Lord Holiness Church
01.2018 - Current
Deli Associate/Bakery Sales Associate
Walmart
10.2017 - Current
Some College (No Degree) - Religious Studies
Universal Life Church
09.2015 -
Team Leader
Publix Super Markets
01.2015 - 05.2017
Volunteer Chaplain
Florida Department Of Corrections
04.2014 - 05.2017
Assistant Pastor
Jesus Ministries
01.2014 - 05.2017
Some College (No Degree) - Philosophy And Religious Studies
New Life Holiness Church
12.2007 -
Deli Clerk
Publix Super Markets
11.2005 - 01.2015
Telemarketing Sales Representative
Florida Highway Patrol PBA
01.1993 - 02.2004
GED -
Piedmont Community College
05.1978 -