Bernard (B.J.) Koppert
Milwaukie,OR
Summary
Dynamic operations manager with a strong focus on staff management and relationship building. Successfully streamlined processes and trained teams to achieve optimal performance and improved customer satisfaction across multiple locations.
Overview
34
34
years of professional experience
Work History
Area Manager
Evergreen Refreshments
Portland, OR
10.2025 - Current
- Managed daily operations to ensure optimal product distribution across assigned territories.
- Coordinated inventory levels with suppliers to maintain stock availability and minimize shortages.
- Trained team members on operational procedures and customer service standards for enhanced performance.
- Implemented safety protocols to ensure compliance with health regulations in all facilities.
Branch Operations Manager
Premier Breakroom Solutions
Wilsonville, OR
05.2024 - 10.2025
- Streamlined branch operations to enhance workflow efficiency and reduce turnaround times.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishments.
- Trained and mentored staff on operational best practices and company policies.
- Implemented safety protocols to maintain compliance with industry standards and regulations.
Operations Manager
Timber Country Vending
Wilsonville, OR
11.2014 - 05.2024
- Streamlined inventory management processes to enhance operational efficiency across vending machine locations.
- Led a team of technicians to ensure timely maintenance and servicing of vending machines, improving uptime.
- Developed training programs for staff on best practices in customer service and equipment handling.
- Implemented data-driven approaches to optimize product selection based on sales trends and customer preferences.
Route Supervisor
Choice Food & Beverage
Portland, OR
10.2012 - 11.2014
- Supervised daily operations to ensure timely and efficient delivery of food and beverage products.
- Coordinated route planning to optimize delivery schedules and reduce operational costs.
- Mentored team members on best practices for safety, compliance, and customer service standards.
- Implemented process improvements that enhanced workflow efficiency and reduced delivery times.
Route Driver
Hoodview Vending
Beaverton, OR
06.2010 - 10.2012
- Delivered and stocked vending machines with precision to ensure product availability.
- Operated route planning software to optimize delivery schedules and routes.
- Maintained accurate inventory records to track product usage and minimize waste.
- Collaborated with team members to enhance service delivery efficiency and customer satisfaction.
Vending Route Driver
Willamette Vending
Portland, OR
11.2007 - 06.2010
- Operated and maintained vending machines to ensure optimal functionality and customer satisfaction.
- Scheduled and managed route deliveries to maximize efficiency and minimize downtime.
- Monitored inventory levels, restocked products, and recorded sales data accurately.
- Developed strong relationships with clients to enhance service quality and address concerns promptly.
Warehouse Worker
Safeway Inc.
Tempe, AZ
08.1997 - 11.2007
- Operated forklifts and pallet jacks to efficiently move products within warehouse.
- Prepared orders for shipment by picking, packing, and labeling merchandise accurately.
- Maintained inventory accuracy through regular cycle counts and stock replenishment.
- Ensured compliance with safety protocols, reducing workplace incidents and promoting a safe environment.
Customer Service Representative
Horizon Air
Portland, OR
03.1992 - 06.1997
- Resolved customer inquiries efficiently, enhancing service quality and satisfaction.
- Assisted in training new representatives on company policies and procedures.
- Maintained accurate records of customer interactions using CRM systems.
- Collaborated with team members to streamline communication processes and reduce response times.
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
Timeline
Area Manager
Evergreen Refreshments
10.2025 - Current
Branch Operations Manager
Premier Breakroom Solutions
05.2024 - 10.2025
Operations Manager
Timber Country Vending
11.2014 - 05.2024
Route Supervisor
Choice Food & Beverage
10.2012 - 11.2014
Route Driver
Hoodview Vending
06.2010 - 10.2012
Vending Route Driver
Willamette Vending
11.2007 - 06.2010
Warehouse Worker
Safeway Inc.
08.1997 - 11.2007
Customer Service Representative
Horizon Air
03.1992 - 06.1997