Bernardo Tandaju
Metuchen,NJ
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
12
12
years of professional experience
Work History
Service Advisor
Porsche
05.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, optimizing scheduling to enhance client satisfaction.
- Managed repair orders, ensuring accurate documentation and timely processing of services.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Digital Marketing
Ray Catena Auto Group Land Rover Jaguar and Porsche
11.2017 - 05.2024
- To help the company garners new traffic, leads, and sales for their business by reaching people looking for your products and services. By itself, web marketing is the process of marketing their company online to prospective leads and high-value consumers.
Ambassador/Part-time Seasonal Sortation Associate
Amazon.inc
04.2016 - 11.2017
- Amazon is the ultimate workplace for those who enjoy high volume, fast paced, energetic and diverse environments. Sorting packages based on size and destination, building pallets, transporting pallets with pallet jack, sorting packages, helping managers to organize the people, answering questions from the new workers.
Waiter/Host
N-Thai Restaurant
10.2014 - 10.2016
- Delivered exceptional, friendly, and fast service. Answered questions about menu selections and made recommendations when requested. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations. Also, managed closing duties, including restocking items and reconciliation of the cash drawer.
Material Handler
Nu-World company
08.2013 - 09.2014
- Finding materials on the shelves and wrapping them and putting them on the truck and putting them in the proper shelf spot. Cleaned, organized and replenished supplies in warehouse daily; commend for hard work.
Education
High School Diploma - General Courses
Colonia High School
Woodbridge Township, NJ06.2013
A.A. - Hospitality Management
Middlesex County College
Edison Township, NJ06.2018
Skills
- Dependable
- Professional customer service
- Verbal/written
- Team Player
- Computer/Tech Savvy
- Basic Automotive Knowledge
- Photographist
- Vehicle assessment
- Computer skills
- Customer service
- Multitasking and organization
- Listening skills
Languages
English
Native or Bilingual
Indonesian
Native or Bilingual
Timeline
Service Advisor
Porsche
05.2024 - Current
Digital Marketing
Ray Catena Auto Group Land Rover Jaguar and Porsche
11.2017 - 05.2024
Ambassador/Part-time Seasonal Sortation Associate
Amazon.inc
04.2016 - 11.2017
Waiter/Host
N-Thai Restaurant
10.2014 - 10.2016
Material Handler
Nu-World company
08.2013 - 09.2014
A.A. - Hospitality Management
Middlesex County College
High School Diploma - General Courses
Colonia High School
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