Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Hernandez

Portland,OR

Summary

Detail-oriented Service Advisor recognized for high productivity and efficient task completion. Specialized in customer service, technical troubleshooting, and workflow optimization to enhance service quality. Excel in communication, problem-solving, and time management, ensuring client satisfaction and operational excellence.

Overview

8
8
years of professional experience

Work History

Service Advisor

Mount Trailer Co
Portland, OR
09.2022 - Current
  • Promptly responded to customer inquiries via phone, email or in person.
  • Prepared invoices for service and collected payments from customers.
  • Communicated with warranty and insurance companies for repairs, ensuring accurate descriptions were input in portals.
  • Developed and maintained strong relationships with customers to ensure repeat business.

Parts Advisor

Kendall Automotive Group
Boise, Idaho
10.2020 - 08.2022
  • Managed inventory levels to ensure availability of essential parts and tools.
  • Maintained accurate records of all parts orders, returns, and exchanges.
  • Analyzed customer requirements and identified appropriate solutions to meet their needs.

Service Advisor

Subaru of Portland
Portland , OR
02.2018 - 03.2020
  • Assisted customers with vehicle maintenance and repair inquiries.
  • Explained service recommendations clearly to customers for better understanding.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.

Education

Associate of Arts -

Portland Community College
Portland, OR
01-2019

Associate of Arts -

Lane Community College
Eugene, OR

Skills

  • Customer relationship management
  • Problem-solving
  • Dependable
  • Team collaboration
  • Invoice preparation
  • Effective communication
  • Attention to detail
  • Price quoting
  • Computer skills
  • Bilingual

Timeline

Service Advisor

Mount Trailer Co
09.2022 - Current

Parts Advisor

Kendall Automotive Group
10.2020 - 08.2022

Service Advisor

Subaru of Portland
02.2018 - 03.2020

Associate of Arts -

Portland Community College

Associate of Arts -

Lane Community College
Luis Hernandez