Bernarshae Roberts
Horn Lake,MS
Summary
Proven Receptionist and Night Auditor with a track record of enhancing customer satisfaction at St. Francis Hospital and Medical Center. Excelled in organization and time management, significantly improving client relations and operational efficiency. Skilled in data entry and adept at managing high-volume calls, consistently delivering top-tier service.
Overview
3
3
years of professional experience
Work History
Receptionist
St. Francis Hospital and Medical Center
12.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Night Auditor
The Graceland Hotel Elvis Presley Enterprises
03.2021 - 10.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
Education
High School Diploma -
Horn Lake High School
Horn Lake, MS05.2022
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Customer and client relations
Timeline
Receptionist
St. Francis Hospital and Medical Center
12.2023 - 08.2024
Night Auditor
The Graceland Hotel Elvis Presley Enterprises
03.2021 - 10.2023
High School Diploma -
Horn Lake High School
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