Berneda Parker
West Union,OH
Summary
Dedicated Pharmacy Technician with strong problem-solving and customer service skills. Expertise in medication dispensing and adherence to HIPAA regulations ensures optimal patient care and confidentiality.
Overview
1
1
Language
1
1
Certification
2027
2027
years of professional experience
Work History
Pharmacy Technician
Smiths Pharmacy and Home Medical
Portsmouth, OH
04.2021 - Current
- Processed prescription orders efficiently, adhering to safety protocols and regulatory standards.
- Assisted pharmacists in compounding medications, maintaining quality and compliance with guidelines.
- Managed medication inventory, ensuring accurate stock levels and timely replenishment.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Trained new technicians on operational procedures and pharmacy software systems for improved efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Cashier
Smiths Pharmacy and Home Medical
Portsmouth, OH
04.2021 - 08.2024
- Processed over 100 transactions daily using POS systems to ensure accurate cash handling.
- Assisted customers with inquiries, providing knowledgeable support on pharmacy products and services.
- Welcomed customers and helped determine their needs.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Trained new cashiers on operational procedures and customer service best practices.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the pharmacy services.
- Greeted customers as they entered the store to create a welcoming atmosphere.
- Adapted schedule to accommodate business demands and ensure adequate staffing.
Driver/Transporter
Unity One
Portsmouth, OH
2018 - 2020
- Executed patient transport duties, prioritizing safety and strict adherence to traffic laws and HIPAA standards.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Warmly greeted patients and visitors and made each feel welcome.
Education
Associate of Business Management - Accounting
Maysville Community And Techincal College
Maysville, KYHigh School Diploma -
West Union High School
West Union, OHSkills
- Medication dispensing
- Prescription filling
- Drug safety
- Healthcare regulations
- Customer inquiry resolution
- Pharmacy ethics
- HIPAA compliance
- Customer service
- Answering customer questions
- Team collaboration
- Staff leadership
- Problem-solving skills
- Team training
Accomplishments
- Trained 10 new pharmacy technicians on pharmacy policies, procedures and best practices.
- Processed and filled over 300 prescriptions per day.
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Timeline
Pharmacy Technician
Smiths Pharmacy and Home Medical
04.2021 - Current
Cashier
Smiths Pharmacy and Home Medical
04.2021 - 08.2024
Driver/Transporter
Unity One
2018 - 2020
Associate of Business Management - Accounting
Maysville Community And Techincal College
High School Diploma -
West Union High School