B E R N I C E A N D R A D E
Tempe,AZ
Summary
Self driven creative hard worker with an eye for detail. Committed to excellence well-spoken and cheerful professional. Seeking a career advancement position that will allow me to grow and utilize my many years of outstanding customer service.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
CENTER WELL PHARMACY
Tempe, AZ
10.2018 - 04.2023
- Processing orders in timely manner with doctors office
- Verifying coverage and prior authorization
- Managed 100+ incoming calls as well as placing outbound calls
- Maintained calm demeanor with upset customers to help deescalate situations
- Crossed trained new staff members as they got on the floor
CVS HEALTH
Chandler, AZ
11.2016 - 07.2018
- Responsible for taking 120+ incoming calls
- Inputting patients prescription orders
- Educating clients on their plans and coverage
- Implementing new process when needed
MOUNTAIN PARK HEALTH CENTER
Phoenix, AZ
10.2014 - 10.2016
- Greeting patients and checking them in for appointments
- Directing patients to their appointments
- Responsible for setting a friendly approachable environment for patients
Education
High School - undefined
Suns Diamondback Academy
01.2012
Skills
Committed High Achiever
Skilled Collaborator
Rapid and Adaptive
Strong Communication
Time Management
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Adobe Photoshop
Teamwork and collaboration
Timeline
CENTER WELL PHARMACY
10.2018 - 04.2023
CVS HEALTH
11.2016 - 07.2018
MOUNTAIN PARK HEALTH CENTER
10.2014 - 10.2016
High School - undefined
Suns Diamondback Academy