Summary
Overview
Work History
Education
Skills
Websites
Extracurricular Activities
Timeline
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Chania Domingue

Lafayette,LA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Highly interested in a responsible career opportunity to fully utilize my training, expand my knowledge, and use my high-level professional interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience. While significantly contributing to the company's success

Overview

2
2
years of professional experience

Work History

Customer Service Specialist & Prepared Foods

Samsung
10.2022 - 11.2023
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Maintained and managed customer files and databases.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained high level of efficiency in fast-paced work environment.
  • Greeted customers with friendly demeanor to enhance positive guest experience.
  • Maintained proper signage and pricing information for displays, cases and counters.
  • Maintained knowledge base of company pricing, products and services.
  • Arranged supplies and equipment between storage and work areas.

Manager (Team Trainer)

Burger King
08.2021 - 10.2022
  • Direct product preparation and sale for rapid delivery in accordance with agreed speed of service requirements.
  • Encourages and guides team members and shift coordinators to go above and beyond for guests by providing prompt, amiable service in a tidy environment.
  • Oversees and educates shift coordinators and team members on team stations, goods, procedures, and policies.
  • Maintains cash control and security measures, assists in putting marketing strategies into practice, keeps inventory up to date, oversees workers, and applies financial reports throughout shifts to improve restaurant performance.
  • Recruits, employs, trains, and seeks to retain talented team members as a member of the restaurant management team by making judgments or suggestions on recruiting and advancement
  • Assists RGM in ensuring compliance with all restaurant operations, rules and procedures, market policy, employment legislation, food safety, security policy, and governmental laws throughout all shifts.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Associate of Applied Science - Nursing

Coastal Alabama Community College
Bay Minette, AL
05.2023

Associate of Science - Health Sciences

East Mississippi Community College
Scooba, MS
05.2024

High Diploma -

Southside High School
05.2021

Skills

  • Skilled Collaborator
  • High-level Professional Customer Service
  • Effective Cross Functional Communicator
  • Committed High Achiever
  • Solution Oriented
  • Rapid and Adaptive
  • Customer Retention
  • Complaint Handling
  • Interpersonal Skills
  • Conflict Resolution
  • Active Listening
  • Team Leadership

Extracurricular Activities

These experiences not only demonstrate my physical abilities but also my capacity for successful teamwork, effective leadership, and consistently strive for excellence. I am confident that these attributes will enhance any professional environment.

Coaching (2 years at Daphne Sports and Recreation):

  • Leadership and Mentorship: Provided coaching expertise, imparting valuable skills and knowledge to aspiring athletes.
  • Team Building: Contributed to the development of cohesive and high-performing teams, fostering a positive and competitive spirit.

Basketball (5 years):

  • State and National Recognition: Achieved remarkable success, securing the first rank in the state and second in the nation.
  • All-District First Team: Demonstrated exceptional skills, earning a position on the prestigious All-District First Team.
  • MVP and Best Defensive Player: Recognized for outstanding contributions to the team, earning Most Valuable Player and Best Defensive Player honors.

Dance (3 years):

  • Leadership Excellence: Served as Captain and Co-captain, showcasing strong leadership and organizational skills.
  • National Recognition: Led the team to a second-place victory in Nationals, demonstrating commitment to excellence.

Track (2 years):

  • Versatile Athlete: Competed in the 100m and 200m sprints as well as the long jump, showcasing versatility and adaptability.


Timeline

Customer Service Specialist & Prepared Foods

Samsung
10.2022 - 11.2023

Manager (Team Trainer)

Burger King
08.2021 - 10.2022

Associate of Applied Science - Nursing

Coastal Alabama Community College

Associate of Science - Health Sciences

East Mississippi Community College

High Diploma -

Southside High School

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Chania Domingue