Terline Freshner
Boynton Beach,FL
Summary
Personable and dedicated professional with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
PetMeds- Contractor
Delray Beach, Florida
11.2025 - 09.2026
- Provided exceptional customer support via phone and online chat.
- Addressed customer inquiries regarding pet medications and health products, ensuring accurate information and support.
- Guided customers in selecting suitable pet medications and products, enhancing their purchasing experience.
- Educated pet owners on medication usage and safety precautions.
- Provided assistance to customers in navigating the website, placing orders, issuing refunds, and resolving complaints.
- Processed orders efficiently to ensure timely delivery to customers.
Business Service Clerk
ICDB Holdings LLC
Lauderdale Lakes, Florida
12.2024 - 11.2025
- Supported patients by answering inquiries, addressing concerns, and resolving issues related to healthcare services, insurance coverage, or medical billing.
- Educating patients about their insurance benefits, explaining coverage details, and assisting with claims inquiries.
- Assisting patients with billing questions, clarifying charges, and resolving payment-related concerns.
- Assisted patients with billing questions, clarified charges, and resolved payment-related concerns to improve understanding and satisfaction.
- Assisted patients with scheduling appointments and coordinating their visit times., rescheduling, and ensured smooth coordination between healthcare providers and patients.
Customer Service Representative
Nations Benefits - Overnight Remote
Plantation, Florida
05.2020 - 08.2023
- Supervised remote customer service representatives, ensuring exceptional service delivery to clients.
- Ensured adherence to quality assurance standards while troubleshooting customer issues for representatives.
- Conducting training sessions for customer service representatives to improve their skills and knowledge of the products and services the company offers.
- Monitored and reported on performance metrics for customer service representatives, including call volumes, response times, and customer satisfaction levels.
- Ensuring remote customer service representatives have access to necessary software tools, phones, and other necessary resources to provide exceptional customer service.
Customer Service/Tech Support
Alorica - Remote
Miami, Florida
01.2018 - 04.2020
- Responded to customer inquiries, providing effective solutions for product or service-related issues.
- Responding to customer inquiries and providing solutions or assistance with product or service-related issues.
- Identified and resolved customer issues by gathering relevant information and applying problem-solving skills.
Education
High School Diploma -
Mavericks High School
Sunrise, FLSkills
- Customer Service-Oriented
- Customer assistance
- Understanding Customer Needs
- Complaint resolution
- Billing adjustments
- Financial Assistance
- Appointment Scheduling
- HIPAA Compliance
- Regulatory Compliance
- Records management
- Data Management
- Technical Support
- Troubleshooting
- Sales Performance Analysis
- Skilled Collaborator
- Administrative and Office Support
- Administrative and Office Support
Timeline
Customer Service Specialist
PetMeds- Contractor
11.2025 - 09.2026
Business Service Clerk
ICDB Holdings LLC
12.2024 - 11.2025
Customer Service Representative
Nations Benefits - Overnight Remote
05.2020 - 08.2023
Customer Service/Tech Support
Alorica - Remote
01.2018 - 04.2020
High School Diploma -
Mavericks High School