Bernice Birdsall

• Managed daily store operations, maintaining smooth customer service and sales floor coverage.
• Coordinated employee schedules, shift coverage, and task assignments to support efficiency.
• Supervised cash handling procedures, balanced registers, and resolved transaction discrepancies.
• Monitored inventory levels, restocked merchandise, and supported accurate product ordering.
• Trained team members on store processes, food safety, and customer service standards.
• Maintained store cleanliness, merchandising, and compliance with company operational procedures.
• Responded to customer concerns promptly, delivering service and issue resolution.
• Directed daily store operations, ensuring guest service, cleanliness, and readiness across sales floor and food service areas.
• Supervised hiring, onboarding, scheduling, and coaching to build accountable, high-performing store teams.

• Supervised production workflows to maintain safety, quality, and output standards.
• Coordinated shift schedules, staffing, and workload distribution across manufacturing operations.
• Trained team members on procedures, equipment use, and compliance requirements.
• Monitored performance data to identify bottlenecks and improve operational efficiency.
• Led manager training programs, aligning onboarding content with operational standards and leadership expectations.
• Developed training materials, facilitator guides, and job aids to support consistent manager performance.
• Coached new and existing managers on coaching, feedback delivery, and team accountability practices.
• Delivered classroom and hands-on instruction on policies, procedures, and compliance requirements.
• Assessed training effectiveness through observation, follow-up, and performance reviews.
• Updated curriculum to reflect process changes, system enhancements, and leadership best practices.
• Partnered with operations leaders to identify skill gaps and prioritize targeted development plans.
• Optimized learning outcomes, designing engaging training materials that catered to various learning styles.
• Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
• Mentored junior trainers, sharing expertise in instructional design and adult learning principles to elevate the overall quality of delivered programs.
• Led lean manufacturing initiatives to eliminate waste and improve production flow.
• Implemented standard work procedures to strengthen consistency across operations.

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