Bernice Fay Escalera
Longmont
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Server
La Pupusa Queen
07.2019 - 03.2020
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided outstanding customer service in a fast-paced dining setting.
- Collaborated with kitchen staff to ensure efficient food preparation and delivery.
- Managed guest relations and maintained dining area cleanliness."
- Exceptional customer service.
- Guest relations and cleanliness.
Server and Hostess
Border Burger
01.2021 - 08.2021
- Provided excellent customer service and order management.
- Assisted in staff training and ensuring smooth operations.
- Managed guest relations and supported team efficiency.
Sales Associate
METRO by T-Mobile
09.2021 - 01.2022
- Provided friendly customer service and managed orders efficiently.
- Assisted with staff training and daily store operations.
- Maintained positive guest relations and supported team performance.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Cake Decorator
Sam's Club
10.2022 - 02.2025
- Maintained cleanliness and organization of decorating tools and workstations for efficient workflow.
- Assisted in inventory management of baking supplies and ingredients to ensure timely production.
- Managed material inventory and ordered new materials when needed.
- Designed and decorated custom cakes to meet customer requests.
- Maintained cleanliness and quality standards in the bakery.
- Collaborated with team to fulfill orders on time.
Assistant Manager
Shop Jet West
01.2024 - 02.2025
- Supported daily operations and supervised team performance.
- Assisted with sales, inventory, and customer service.
- Helped train staff and meet store sales goals.
- Handled customer issues to ensure satisfaction and loyalty.
- Monitored stock levels and coordinated product restocking.
- Opened and closed the store, managing cash and daily reports.
- Motivated team members to achieve sales and performance targets.
Education
High School Diploma -
Parkland High School
El Paso, TX06.2021
Cosmetology License - Beauty Industry
Riverside High School Career And Technical Education
El Paso, TX06.2021
Associate's degree - Multidisciplinary Studies
El Paso Community College
El Paso, TX12.2023
Skills
- Customer service & Relations
- Staff Hiring, Training & Supervision
- Inventory & Product Management
- Sales Growth & Promotional Planning
- Problem Solving & Conflict Resolution
- Multitasking & Time Management
- Active Listening & Communication
- Team Leadership & Collaboration
LANGUAGES
Fluent in English/Spanish
Timeline
Assistant Manager
Shop Jet West
01.2024 - 02.2025
Cake Decorator
Sam's Club
10.2022 - 02.2025
Sales Associate
METRO by T-Mobile
09.2021 - 01.2022
Server and Hostess
Border Burger
01.2021 - 08.2021
Server
La Pupusa Queen
07.2019 - 03.2020
High School Diploma -
Parkland High School
Cosmetology License - Beauty Industry
Riverside High School Career And Technical Education
Associate's degree - Multidisciplinary Studies
El Paso Community College
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