Bernice Kemp

• Had a Promotion to the Adoptions Department 2022:
• I feel I'm consistently exceeding expectations in my role at Child-Net working in the Adoptions Department.
• Preparing and electronically sending Purple Folders when the Adoption Specialist get assigned a case.
• Preparing cases to be prescreen/ screen to be sent to Rev-Max.
• Preparing and electronically sending Disclosure Packets to the Adoption Specialist getting it ready to be sent to the Attorney. Regularly communicate with my colleagues when they are sending me emails completing and returning the emails in a timely manner. Working in CCIS retrieving Legal Documents.
• Over the past few months, I've been able to complete the old Adoptions cases that was in the Adoption’s storage room.
• Overall, my exemplary work ethic, often going above and beyond I have the ability to manage time and prioritize tasks, making sure I get my work done, working in the office or my two days at home.
• I was working In Case Management:
• Manage execution and direct the work of others towards task completion
• Updating Medical / Dental reports
• Registering the clients to get random drug testing with LabCorp.
• Forwarding all Final and No-show Reports that comes from LabCorp
• Answering all bus pass request Adults and Youths
• Keeping an excel log of all the Adults and Youths bus passes that have been distribute out
• Providing high customer satisfaction with positive service delivery results
• Answering all Document request
• Gather pertinent information and documents in preparation for case distribution.
• Responded sensitively and competently to service customers with diverse cultural backgrounds.
• Developed and improved time management and organizational skills to maximize personal productivity.

• Grievance
• Medical claim
• Appeals
• Took inbound customer calls
• Answering and assisting all customers with their queries which will involve handling telephone order calls, customer care enquiries, helping customers place orders, queries with any delivery queries, payment problems, re-deliveries as well as billing queries.
• Record data accurately
• Working closely with states such as Washington Missouri
• Oklahoma North Carolina New York and New Jersey
• Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.
• Collaborated with team members to achieve monthly targets and improve overall performance.
• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.

Assist with assigning abuse and neglect cases to the PI's that came in from The Florida Abuse Hotline.

Assisting PI's various items, i.e. searching for cases, making business cards.
Arranging travel and accommodation for staff or customers and other external. contacts.
Typing State Attorney Reports to go to the State Attorney’s Offices.
Keeping a log of all the return receipt /copies of a Final Reports (State Attorney).
Creating and maintaining filing systems.
Getting Closed files ready to go too DCF Close Record Department.
Keeping an excel log of all close records/copies of a Final Reports
Preparing and distributing papers and documents for meetings
Make copies of correspondence or other printed material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Working on FSFN Notifying LTCOC for Initial and closed reports

• Managed sensitive information discreetly while maintaining strict confidentiality at all times.

• Drafting legal documents such as notices, witnesses list, affidavit and petition
  Handle administrative tasks such as filing papers,
  Answering telephone calls, maintaining, and organizing reference files.
  Maintaining the schedule for the attorney such as keeping up with her e-mails phone calls
• Organized and detail-oriented with a strong work ethic.