BERNICE LOVING
Detroit
Summary
Results-driven management professional with over 7 years of leadership experience in dynamic environments. Expertise in operations management, team leadership, customer service, and cost control. Demonstrated success in driving profitability and developing high-performing teams while maintaining exceptional service standards. Currently enhancing business and management skills through continued education.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Co-Manager
Wendy's
03.2019 - Current
- Oversee daily operations of a high-volume restaurant, ensuring excellence in Quality, Service, and Cleanliness (QSC).
- Manage product ordering, inventory control, and equipment maintenance.
- Managed labor, food costs, and inventory to achieve financial and profit goals.
- Develop weekly schedules to optimize labor efficiency and business needs.
- Lead recruitment, interviewing, hiring, onboarding, and ongoing training of team members.
- Assist in analyzing profit and loss (P&L) statements to drive operational improvements.
- Coached and mentored employees to enhance performance and boost retention.
- Resolved customer concerns to uphold high levels of guest satisfaction.
- Ensure compliance with food safety regulations, health inspections, and company policies.
Hospitality Management
Beaumont Hospital
03.2016 - 06.2019
- Performed terminal cleaning and sanitization of patient rooms, operating rooms, and common areas to uphold hygiene standards.
- Followed strict infection control and safety protocols to prevent cross-contamination.
- Properly handled biohazard materials and medical waste in compliance with regulations.
- Maintained floors and surfaces through sweeping, mopping, vacuuming, and buffing.
- Coordinated linen changes, laundry handling, and supply restocking to maintain operational efficiency.
- Identified and reported maintenance issues, contributing to a safe and clean environment for patients and staff.
Education
Schoolcraft College
Livonia, MI05.2027
Diploma -
Churchill High School
Livonia, MI05.2013
Skills
- Operations management
- Team leadership and development
- Cost control and budgeting
- Customer service excellence
- Food safety and compliance
- Scheduling and workforce planning
- Conflict resolution
- Inventory management
- Employee training
- Time management
- Customer service
- Cleaning protocols
- Scheduling coordination
- Business development
- Staff development
- Staff management
- Employee onboarding
- Budget control
- Goal setting
- Coaching and mentoring
- Recruiting and interviewing
- Schedule preparation
- Disciplinary techniques
- Team leadership
- Verbal and written communication
- Sales techniques
- Policy implementation
- Shift scheduling
- Clear communication
Certification
SERVSAFE CERTIFICATE
Timeline
Co-Manager
Wendy's
03.2019 - Current
Hospitality Management
Beaumont Hospital
03.2016 - 06.2019
Schoolcraft College
Diploma -
Churchill High School