Bernice Mifsud
Ann Arbor,MI
Summary
Dynamic and reliable Bartender/Server with a proven track record at The Session Room, adept in cocktail preparation and craft beer knowledge. Excelled in a fast-paced environment through strong multitasking and clear communication, enhancing guest experiences. Trained new staff, efficiently managed inventory, and ensured customer satisfaction with professionalism. Demonstrates hospitality and accommodation expertise, contributing significantly to team success.
Overview
1
1
year of professional experience
Work History
Bartender/Server
The Session Room
Ann Arbor, MI
04.2024 - Current
- Effectively multitasked within fast-paced environment.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Greeted guests with friendliness and professionalism.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Resolved customer complaints in a professional manner.
Education
Associate of Arts - Film and Video Production
Washtenaw Community College
Ann Arbor, MISkills
- Hospitality and accommodation
- Highly reliable
- Strong multitasking
- Cocktail preparation
- Craft beer knowledge
- Clear and effective communication
- Point of sale systems
- Beverage preparation
- Dining room management
- Changing beer kegs
Timeline
Bartender/Server
The Session Room
04.2024 - Current
Associate of Arts - Film and Video Production
Washtenaw Community College
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