BERNICE SMITH

• Prepared individual and business tax returns with attention to detail and compliance standards.
• Reviewed financial documents for accuracy, ensuring all necessary information was included.
• Assisted clients in understanding tax liabilities and potential deductions available to them.
• Utilized tax preparation software to streamline the filing process and improve efficiency.
• Conducted research on current tax laws to provide accurate information during consultations.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.

Security supervisor at the casino for over 5 years

• Collaborated with team members to address complex client inquiries and resolve issues promptly.
• Organized client files systematically for easy access and reference during audits or reviews.
• Assessed client tax situations to determine best filing options.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
• Communicated with clients regarding tax situations, providing guidance on financial decisions.
• Educated clients on tax planning strategies, helping them save money in future years.

Security officer over inmates