Bernicia Holifield
Tallahassee
Summary
Compassionate Case Manager experienced in all environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Recognized for exceptional communication skills, both written and verbal. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Disaster Case Management
Endeavors
07.2024 - Current
- Advised clients on strategies for rebuilding stronger homes after disasters guided by hazard mitigation principles.
- Connected clients with critical resources such as mental health counseling or legal aid when needed, promoting holistic recovery efforts.
- Maintained updated knowledge of available disaster assistance programs and eligibility requirements in order to provide accurate guidance to clients.
- Improved disaster recovery outcomes by developing and implementing comprehensive case management plans.
Call Center
Robert Half- Envolve Dental
01.2023 - 07.2024
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Assisting members with insurance questions, going over processed claims and authorizations
- Explaining claims and authorizations.
- Managed high-volume call center operations, maintaining service quality standards across the team.
Case Manager Supervisor
Camelot Community Care
07.2022 - 04.2024
- Establish and maintains relationships with supervisory staff, emphasizing proper response to and use of supervision on appropriate reliance on supervisory staff to guide their activities
- Utilizes critical data elements for internal and external sources to measure the effectiveness of services.
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
Case Manager Supervisor
Gulf Coast Jewish Family & Community Services
01.2022 - 07.2022
- Provide Direct Supervision to Case Managers, Senior Case Managers, and Family Support Specialist
- Provide effective Role Modeling
- Facilitating and attending reviews, staffing, court hearings, and administrative reviews.
- Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
Lead Dependency Case Manager
Children's Home Society
07.2019 - 11.2021
- Conduct child safety assessments
- Coordinate the delivery of services, plan referrals to client and families
- Coordinate cases with supervisors, team members, providers, and attorneys as needed
- Providing support to children, caregiver and family members to secure stable placement in a timely matter.
Case Manager
Gulf Coast Jewish Family & Community Services
11.2018 - 06.2019
- Assessing treatment needs, developing and monitoring, and evaluation treatment plans
- Complete documentations, and maintain case files, and preform administrative work
- Maintaining the safety and well-being for children who has been victims of child neglect or any form of maltreatment
- Providing services to children and families to help achieve permanency.
Youth Care Worker
G4S Lake Academy
06.2017 - 11.2018
- Intensive Mental Health
- Enhanced youth development by implementing structured activities and educational support.
- Responsibility for the accountability of each youth.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
Education
Master of Arts - Social Work
Florida State University
Tallahassee, FL05.2026
Bachelors of Arts in Criminology -
University of South Florida
Tampa, Florida05.2017
Associates in Arts -
Coffeyville Community College
Coffeyville, Kansas05.2015
Skills
- Client Advocacy
- Crisis Management
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Critical Thinking
- Supervisory skills
- Child Welfare
- Family reunification
- Court Testimony
- Teamwork and Collaboration
Awards
- Employee of the Month - 06/2018
- Cardiopulmonary Resuscitation (CPR) Certified - 01/2022
- Magna Cum Laude Graduate - 05/2017
- Walter Byers Scholarship Nominee - 11/2016
- National Collegiate Athletic Association All-Academic - 11/2016
- Phi Theta Phi National Honors Society - 03/2016
- Presidential Scholar - 05/2015
- National Junior College Athletic Association Track and Field Outdoor All-American - 05/2015
- National Junior College Athletic Association Track and Field Indoor All-American - 03/2015
- Phi Theta Kappa National Honor Society - 08/2014
Volunteer Experience
- Hillsborough County Great American Teach-In - 11/2016
- Freddie Solomon Boys & Girls Club - Fall 2015
Certification
Certified Child Welfare Case Manager
Timeline
Disaster Case Management
Endeavors
07.2024 - Current
Call Center
Robert Half- Envolve Dental
01.2023 - 07.2024
Case Manager Supervisor
Camelot Community Care
07.2022 - 04.2024
Case Manager Supervisor
Gulf Coast Jewish Family & Community Services
01.2022 - 07.2022
Lead Dependency Case Manager
Children's Home Society
07.2019 - 11.2021
Case Manager
Gulf Coast Jewish Family & Community Services
11.2018 - 06.2019
Youth Care Worker
G4S Lake Academy
06.2017 - 11.2018
Master of Arts - Social Work
Florida State University
Bachelors of Arts in Criminology -
University of South Florida
Associates in Arts -
Coffeyville Community College
Certified Child Welfare Case Manager
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