Bernie Rodriguez
New York,NY
Summary
Dedicated Front Desk Manager with expertise in managing operations, reservations, and guest relations. Specializes in employee training, effective communication, and collaboration with housekeeping and maintenance. Committed to delivering efficient service, maintaining accurate records, and fostering team synergy in high-volume environments.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Front Desk Manager
Moxy Lower East Side
Manhattan, New York
08.2023 - Current
- Resolved guest concerns using calm communication and policy knowledge.
- Communicated with housekeeping and maintenance on guest needs.
- Prepared shift reports and updated front desk documentation.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Supervised check-in and check-out procedures with accurate records.
- Managed front desk operations, greeting guests and directing inquiries.
- Assisted with training new staff members on front desk procedures and policies.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Tracked lobby engagement to maintain a welcoming environment and a professional reception appearance.
Supervisor
Bed Bath & Beyond
Manhattan, New York
12.2019 - 04.2023
- Directed daily work and supervised 15 employees, fostering a collaborative team environment.
- Managed daily opening and closing routines, ensuring smooth operations at Bed Bath & Beyond.
- Supported associates with customer service, cashier tasks, and store policy training.
- Tracked inventory levels and coordinated timely merchandise restocking in Bed Bath & Beyond aisles to maintain product availability.
Education
High School Diploma -
Metropolitan Soundview High School
The Bronx, NY06-2019
Skills
- Employee training
- Team leadership
- Project Management
- Marriott's MGM System
- Guest Relationship Management
- StayPMS knowledge
- Customer service
Languages
English
Professional
Spanish
Professional
Accomplishments
- Team Manager of the year 2025
- Team Member of the quarter 2024
Timeline
Front Desk Manager
Moxy Lower East Side
08.2023 - Current
Supervisor
Bed Bath & Beyond
12.2019 - 04.2023
High School Diploma -
Metropolitan Soundview High School