Beronica Barahona
Houston,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in a medical office setting. Solid team player with upbeat, positive attitude, strong work ethic, adaptability, and exceptional interpersonal skills. Motivated to maintain customer satisfaction and contribute to company success. Offering thorough understanding of medical registration process and procedures to streamline client processing. Adept at working effectively unsupervised and quickly mastering new skills. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Coordinator/Medical Assistant
Total Mens Primary Care
06.2022 - Current
- Uphold confidentiality requirements and regulatory compliance guidelines
- Work closely with patients to deliver excellent and direct individualized patient care
- Answer incoming calls, schedule appointments and file medical records
- Verify patient insurance coverage and collect required co-payments
- Collect client medical history, medication information, symptoms, and allergies
- Sanitize, restock, and organize exam rooms and medical equipment
- Liaise with patients and address inquiries, appointment requests and billing questions
- Train new staff on EMR system, phone etiquette and other office duties.
Health Center Assistant
Planned Parenthood
11.2019 - 10.2021
- Welcomed patients with friendly greetings, answered general questions, gathered the nature of visit and directed to specific offices
- Obtained payments from patients and scanned identification and insurance cards
- Sorted and delivered mail and packages upon arrival to correct staff members and departments
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Prepared lab specimens for diagnostic evaluation
- Documented patient medical history, vital signs and current complaints at intake
- Collected and documented patient medical information such as blood pressure and weight
- Participated in health center/affiliate efforts to achieve established productivity and revenue cycle goals.
Customer Service Representative
Harris County Toll Road Authority
03.2019 - 10.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
- Updated account information to maintain customer records
- Responded proactively and positively to rapid change
- Answered constant flow of customer calls with minimal wait times
- Met customer call guidelines for service levels, handle time and productivity
- Processed toll violations into system, generated receipts for customer payments, updated invoices and handled inquiries regarding invoices.
Customer Service Associate
Walgreens
03.2017 - 01.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Processed purchases and returns for customers
- Returned items to correct shelf locations and arranged displays to promote sales
- Unloaded delivery trucks and safely transported goods from the stockroom to the assigned floor
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Some College (No Degree) -
Medical Assisting, Brightwood College
Houston, TXHigh School Diploma -
Andy Dekaney High School
Houston, TX06.2017
Skills
- EMR Systems (eCW, Epic)
- Medical Office Experience
- Phone Etiquette
- Customer service
- Payment Collection
- HIPAA Compliance
- New Hire Training
- Cross-Functional Teamwork
- Experience Administering Injections
- Vital Signs
- Venipuncture and Phlebotomy
Certification
- AED Certification
- CPR Certification
- Driver's License (04/01/23 - 04/01/31)
Timeline
Patient Coordinator/Medical Assistant
Total Mens Primary Care
06.2022 - Current
Health Center Assistant
Planned Parenthood
11.2019 - 10.2021
Customer Service Representative
Harris County Toll Road Authority
03.2019 - 10.2019
Customer Service Associate
Walgreens
03.2017 - 01.2019
Some College (No Degree) -
Medical Assisting, Brightwood College
High School Diploma -
Andy Dekaney High School
Similar Profiles
Beronica BarahonaBeronica Barahona
Patient Coordinator at Total Mens Primary CarePatient Coordinator at Total Mens Primary Care
Patricia PottsPatricia Potts
Medical Assistant at Total Men’s Primary CareMedical Assistant at Total Men’s Primary Care
Abigail SakpeidahAbigail Sakpeidah
Medical Assistant at Total Men’s Primary CareMedical Assistant at Total Men’s Primary Care
Deborah WestDeborah West
Patient Engagement Representative at Village MDPatient Engagement Representative at Village MD
KEVIN MEZQUITAKEVIN MEZQUITA
Senior Clinical Research Coordinator at Baylor College Of MedicineSenior Clinical Research Coordinator at Baylor College Of Medicine