Bert Neel

Integral part of a three-person regional team that managed the Midlands Region, which stretched from Raleigh to Charlotte. NC through Columbia to Aiken, SC, consisting of 23 TD Bank store locations.

I handled all escalated customer complaints, including those from the Consumer Financial Protection Bureau and the Better Business Bureau regarding these TD Store locations, by reaching out to customers via phone as well as in written response.

Local Bank Manager for the Newberry and Chapin TD Store locations, in addition to managing a 4-person float team that traveled the Midlands Region to assist stores with staffing needs.

Managed 17 direct reports for the Newberry and Chapin locations, in addition to the Midlands Float Team.

Responsibilities included overseeing all operational and sales practices to mitigate risk to the bank, and growing business both internally and in the communities in which we serve.