Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bertee Benson

Berwyn,IL

Summary

Accomplished Customer Service Manager with a proven track record at Walmart, enhancing customer retention by implementing strategic problem-solving and relationship-building techniques. Skilled in cash handling and team leadership, significantly reduced complaints and trained staff to excel in customer service. Demonstrates exceptional time management and a positive attitude, driving team success and customer satisfaction.

Overview

31
31
years of professional experience

Work History

Customer Service Manager

Walmart
12.2018 - Current
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Vault Teller

GardaWorld Cash Services
02.2019 - 06.2019
  • Maintained strict confidentiality of bank records and client information.
  • Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
  • Facilitated smooth operations during peak periods by effectively prioritizing tasks based on transaction volume and deadlines.


Customer Service Cashier

Pete's Fresh Market
07.2017 - 11.2018
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.

Cashier Manager

Ultra Foods
01.2003 - 04.2017
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.

Customer Service Manager

Super Kmart
01.1994 - 04.2003
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.

Education

High School Diploma -

George W Collins
Chicago, United States

Skills

  • Team Building and Leadership
  • Excellent time management skills
  • Staff Management
  • Inter-department collaboration
  • Customer Service
  • Cash Handling
  • Decision-Making
  • Handling Escalations
  • Customer Relations
  • New Hire Training
  • Schedule Management
  • Positive Attitude

Timeline

Vault Teller

GardaWorld Cash Services
02.2019 - 06.2019

Customer Service Manager

Walmart
12.2018 - Current

Customer Service Cashier

Pete's Fresh Market
07.2017 - 11.2018

Cashier Manager

Ultra Foods
01.2003 - 04.2017

Customer Service Manager

Super Kmart
01.1994 - 04.2003

High School Diploma -

George W Collins

Similar Profiles

CREATE PROFILE
Bertee Benson