Luis Rodriguez
Orlando,FL
Summary
Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle across acquisition, retention and support. Work directly with cross-functional teams across product, marketing, finance and operations. Contribute to continuous process improvement to meet goals.
To obtain a position that enables me to provide the best customer service, to use my strong organizational skills, educational background, and ability to work well with others, while growing within the company. Hard-working Supervisor with exceptional experience leading teams,
delivering results and exceeding expectations.
Overview
11
11
years of professional experience
Work History
Lead Manager
Miami ALKALINE WATER
2023.02 - Current
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Translator and Interpreter
Independant
2022.03 - 2022.08
- Translated documents from spanish to english.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- immigration, translate case, documents.
Supervisor of Operations
Expert Nicaragua
2019.01 - 2021.02
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Handle different campaigns, Instagram, Fitbit, Cashapp
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Sales Agent
Accedo Technologies
2013.03 - 2020.02
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Worked with 3 different compaigns, Direct energy, Onriva, Target.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 100%
Education
Graphic Designed -
Manuel Olivares
Managua Nicargua03.2011
High School Diploma -
Lee Senior, Overhills High School,
Sanford, NC04.2004
Skills
- Budget Analysis
• Great customer service skills
Team player with excellent
communication skills
• Reliable and hard working
• Computer literacy
• Leadership
• Supervising Employees - Quick learner and motivated with a
strong desire to learn
- Schedule Management
Timeline
Lead Manager
Miami ALKALINE WATER
2023.02 - Current
Translator and Interpreter
Independant
2022.03 - 2022.08
Supervisor of Operations
Expert Nicaragua
2019.01 - 2021.02
Sales Agent
Accedo Technologies
2013.03 - 2020.02
Graphic Designed -
Manuel Olivares
High School Diploma -
Lee Senior, Overhills High School,
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