Bertha Brantley

• Assisted customers with inquiries and resolved issues effectively.
• Utilized customer relationship management software to track interactions.
• Collaborated with team members to improve service delivery processes.
• Managed high volumes of inbound and outbound calls in a fast-paced environment to build, cultivate and establish lucrative client relationships.
• Managed customer inquiries regarding billing issues and payment processing.
• Resolved discrepancies in billing statements to ensure accurate customer accounts.

• Documented all interactions in CRM systems

• Assisted physicians during patient examinations and procedures.
• Managed patient records using electronic health record systems.
• Scheduled appointments and coordinated patient referrals efficiently.

• Managed high volume of patient calls

• Verified Insurance Eligibility

• Entered and updated patient information in ERM systems

• Coordinated appointments and managed scheduling for healthcare providers.
• Assisted in patient intake and medical history documentation.
• Prepared examination rooms and ensured cleanliness of medical equipment.
• Verified accuracy of customer information by collecting and inputting data into system.

• Maintained HIPAA compliance records

• Supported administrative, and scheduling functions, phoned,and faxed prescriptions