Bertha Correa
Miami,FL
Summary
Proven Assistant Manager with a track record of enhancing customer satisfaction and streamlining operations at Hilton Inn. Excelled in staff training and development, leading to a more efficient team and improved service quality. Skilled in money handling and conflict resolution, achieving a significant reduction in financial discrepancies.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Lion Country Safari
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Hilton Inn
05.2020 - 07.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager
Doubletree By Hilton
06.2018 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Server
Hilton Garden Inn Hotel
11.2016 - 04.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Macy's
10.2015 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Warehouse Associate
Crown Linen
03.2014 - 08.2015
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Sales Associate
Boost Mobile Store
06.2013 - 01.2014
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Secretary
Tactical Accoustics
01.2009 - 06.2013
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
High School Diploma -
Hialeah Senior High School
Miami, FL06-1994
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff management
- Problem-solving
- Staff training and development
- Staff supervision
- Conflict resolution
- Retail operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Assistant Manager
Lion Country Safari
05.2024 - Current
Assistant Manager
Hilton Inn
05.2020 - 07.2023
Assistant Manager
Doubletree By Hilton
06.2018 - 03.2020
Server
Hilton Garden Inn Hotel
11.2016 - 04.2018
Sales Associate
Macy's
10.2015 - 09.2016
Warehouse Associate
Crown Linen
03.2014 - 08.2015
Sales Associate
Boost Mobile Store
06.2013 - 01.2014
Secretary
Tactical Accoustics
01.2009 - 06.2013
High School Diploma -
Hialeah Senior High School
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