Highly motivated and organized professional with extensive experience in facility management and customer service. Demonstrates exceptional task-oriented skills with a proven ability to manage multiple responsibilities efficiently and effectively. Known for a strong work ethic, attention to detail, and a commitment to delivering outstanding service to customers. Adept at coordinating logistics, resolving issues, and maintaining a positive, productive environment. Brings a proactive approach to problem-solving and a dedication to ensuring optimal operational performance. Ready to leverage my skills and experience to contribute to a dynamic team and enhance service quality. Proven leadership in supervising teams, fostering a collaborative environment, and driving significant improvements in service delivery.
Hi, I’m
Bertha-Luise Overton
Orangevale,CA
Summary
Overview
9
years of professional experience
Work History
Dream Enrichment Classes
Facilities Coordinator
08.2022 - Current
Job overview
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Assist with onboarding and training of new staff members regarding facility use and safety protocols.
- Collaborate with program directors, school administrators, and staff to support the implementation of after-school activities.
- Maintain records of facility usage, maintenance activities, and incident reports.
- Arranging, setting up and communicating with all necessary on new schools, new programs, or new class/camp schedules & location
Celebration Group Homes
House Manager
09.2021 - 03.2022
Job overview
- Assisted residents with daily hygiene and living tasks.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Creating an inspiring team environment with an open communication culture
- Setting clear team goals
- Delegating tasks and set deadlines for your internal team
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities
Telus International
Social Media Content Moderator
08.2020 - 06.2021
Job overview
- Evaluate content of advertisements by referring to Ads Review Guidelines and Desktop Procedure
- Uphold a high standard of accuracy and quality while fulfilling job responsibilities
- Participate in frequent refresher training to always conduct correct moderating policies
- Make suggestions for improving efficiency
- Cooperate with other businesses related functions to complete the designated work and handle temporary tasks
- Take regular working summary and reflection, continuously review and improve the performance on both quality and efficiency, and bring timely feedback of the issues and optimization opportunities found in the work
Brookdale Assisted Living
Personal Assistant/Caregiver
01.2018 - 08.2020
Job overview
- Organize and coordinate daily routines, including personal and professional commitments.
- Facilitate communication between the client and other parties, such as family members, medical professionals, or service providers.
- Maintain and organize important documents, records, and files.
- Track and manage expenses, budgets, or bills as needed.
- Monitor and administer medications as prescribed, including managing medication schedules.
- Assist with medical appointments, including transportation and communication with healthcare providers.
- Provide companionship and engage in social activities to support emotional well-being.
- Offer encouragement and support to maintain a positive and comfortable environment.
Del Taco
Team Leader
07.2015 - 03.2017
Job overview
- Organize and coordinate daily routines, including personal and professional commitments.
- Facilitate communication between the client and other parties, such as family members, medical professionals, or service providers.
- Maintain and organize important documents, records, and files.
- Track and manage expenses, budgets, or bills as needed.
- Monitor and administer medications as prescribed, including managing medication schedules.
- Assist with medical appointments, including transportation and communication with healthcare providers.
- Provide companionship and engage in social activities to support emotional well-being.
- Offer encouragement and support to maintain a positive and comfortable environment.
Education
Casa Roble Fundamental High SchoolOrangevale, CA
High School Diploma
01.2015
University Overview
Skills
Office Management
Time Management
Conflict Management
Microsoft 365
Data Entry
Computer Literacy
Phone Etiquette
Schedule Management
Administrative Experience
Supervising Experience
Timeline
Facilities Coordinator
Dream Enrichment Classes
08.2022 - Current
House Manager
Celebration Group Homes
09.2021 - 03.2022
Social Media Content Moderator
Telus International
08.2020 - 06.2021
Personal Assistant/Caregiver
Brookdale Assisted Living
01.2018 - 08.2020
Team Leader
Del Taco
07.2015 - 03.2017
Casa Roble Fundamental High School
High School Diploma
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