Bertha Mayoral
Wildomar,CA
Summary
Personable and empathetic with strong ability to build rapport and trust with clients. Possesses foundational knowledge in therapeutic techniques and principles, combined with skills in active listening and effective communication. Committed to fostering positive outcomes and supporting client's mental health and well-being.
Overview
3
3
years of professional experience
Work History
Care Coordinator
ROWI Teen & Adolescent Mental Health & Wellness Centers
09.2024 - Current
- Provided direct support to adolescents in outpatient mental health and substance use treatment programs.
- Facilitated and co-facilitated group sessions with teens, focusing on topics such as emotional regulation, healthy relationships, coping strategies, and self-esteem.
- Collaborated closely with therapists, case managers, and clinical directors to ensure continuity of care and individualized treatment planning.
- Conducted check-ins with clients to assess emotional well-being, reinforce coping skills, and monitor treatment progress.
- Maintained accurate clinical documentation, including group notes, client interactions, and incident reports in compliance with HIPAA and agency guidelines.
- Supported family communication and coordinated external services (e.g., schools, healthcare providers) to assist in client recovery and stability.
- Participated in weekly clinical team meetings and ongoing training to enhance trauma-informed and culturally competent care practices.
Educational Assistant
Zen Educate
05.2023 - 08.2024
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
Student Peer Mentor
Cal Poly Pomona University
08.2022 - 05.2024
- Offered emotional support during challenging times of transition or personal struggles experienced by mentees.
- Facilitated group workshops on topics such as stress management, test-taking strategies, and goal setting, empowering students to succeed academically and personally.
- Supported new student orientation efforts by creating informative presentations on campus resources and services available to incoming freshmen.
- Assisted students in identifying their strengths and weaknesses, helping them develop personalized learning plans.
Education
Bachelor of Science - Psychology
California State Polytechnic University, Pomona
Pomona, CA05-2024
Bachelor of Science - Counseling Psychology
California Baptist University
Riverside, CA05-2026
Skills
- Goal setting
- Care planning
- Teamwork
- Time management
- Active listening
- Effective communication
- Adaptability and flexibility
Languages
Spanish
Full Professional
Timeline
Care Coordinator
ROWI Teen & Adolescent Mental Health & Wellness Centers
09.2024 - Current
Educational Assistant
Zen Educate
05.2023 - 08.2024
Student Peer Mentor
Cal Poly Pomona University
08.2022 - 05.2024
Bachelor of Science - Psychology
California State Polytechnic University, Pomona
Bachelor of Science - Counseling Psychology
California Baptist University