Bertha Polty

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Completed accurate daily report documents, memos and invoices.
• Recorded expenses and maintained accounting records.
• Reviewed and balanced daily bank deposits and deposit report.
• Recorded daily financial transactions using Quickbooks and handled payments of accounts.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Entered data into system and updated customer contacts with information to keep records current.

• Called and conferred with maintenance personnel to minimize profit loss due to poor equipment condition.
• Encouraged development of leadership skills among supervisors to foster employee morale.
• Assigned training courses and oversaw performance monitoring to guide employees through career development.
• Interviewed, hired and trained new gambling floor workers.
• Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.

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• Helped customers complete purchases, locate items and join reward programs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Collected and authorized payments of guests.
• Worked flexible schedule and extra shifts to meet business needs.