Bertha Reyna

Taking inbound and outbound calls relate messages High importance to medical staff and personnel and outbound calls to varies business and raging to funeral homes Hospitals clinics to doctors office us marshalls service varies police departments.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Virtual Inbound Customer Service for Insurance company resolving Issues with account Taking payments over the phone resolving customer complaints emailing documents to appropriate Personnel.

Telephone answering and messaging services voice and interactive voice response, Inbound and outbound call center, Managing a high volume work load.

Handle customers Inquiry, complaints and Billing questions and Payments Calm Angry Callers Repair trust Locate resources for problem resolution and design Best-option solutions. Answering questions , Providing information and guidance.