Bertha A Olague Almanza
Loss Prevention Detective
Lafayette,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Loss Prevention Detective
TJ Maxx, TJX Companies
Westminster, CO
07.2020 - Current
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Audited 2 stores on weekly basis to identify deficiencies and identified potential causes.
- Performed security walks around store to monitor employee and customer activities.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours; night, weekend, and holiday shifts.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Supported efficient and timely replenishment of sales floor merchandise.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Issued receipts and processed refunds, credits or exchanges.
- Greeted customers and helped with product questions, selections and purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
Cashier/Courtesy Clerk
King Soopers
Louisville, CO
10.2019 - 07.2020
- Restocked and organized merchandise in front lanes.
- Assisted customers with large purchases by carrying items to vehicles.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Processed monetary transactions by giving and receiving cash, processing coupons and refunds and applying discounts.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Returned unwanted items to correct store locations and restocked shelves.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Centaurus High School
Lafayette, CO 08.2019 - 05.2020
Skills
Video surveillance proficiency
Data Entry
Time Management
Attention to Detail
Google Workspace
Teamwork and Collaboration
Decision Making
Flexible and Adaptable
Active Listening
Critical Thinking
Timeline
Loss Prevention Detective
TJ Maxx, TJX Companies
07.2020 - Current
Cashier/Courtesy Clerk
King Soopers
10.2019 - 07.2020
High School Diploma -
Centaurus High School
08.2019 - 05.2020