Berthony Jean
Saint Louis,MO
Summary
Dynamic professional with a strong background in healthcare communication and customer service. Skilled in active listening and conflict resolution, successfully bridging gaps between diverse populations and healthcare providers to improve patient experiences and outcomes.
Overview
6
6
years of professional experience
Work History
Haitian Creole Interpreter
AMN Healthcare Language Services
Saint Louis, MO
06.2024 - 08.2026
- Facilitated effective communication between healthcare providers and patients in diverse settings, improving patient understanding and care.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Streamlined communication between non-English speaking patients and healthcare providers, enhancing access to essential healthcare services.
- Demonstrated cultural competence in interactions, fostering patient trust and ensuring comfort during consultations.
- Maintained confidentiality while handling sensitive patient information consistently.
- Performed consecutive interpretation during court hearings and legal proceedings.
Customer Service Representative
Alorica
Santo Domingo, Dominican Republic
03.2020 - 09.2023
- Answered customer inquiries, delivering precise information about products and services to support informed decision-making.
- Addressed customer inquiries through multiple communication channels, enhancing responsiveness.
- Educated customers on product features, services, and promotions to drive engagement.
- Assisted customers with product issues and service inquiries, achieving timely resolutions that enhanced customer experience.
- Collaborated with team members to resolve complex customer issues, improving overall customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Participated in training programs to enhance product knowledge and skills.
- Documented customer interactions accurately in CRM system for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
CCMA - Certified Clinical Medical Assistant
Clinical Skills Institute
Jacksonville, FL10-2026
Certified Medical Interpreter - Medical Interpreter Training
ALTA Language Service
Atlanta, GA07-2026
Some College (No Degree) - Business Accountancy
UNASMOH
Haiti, Port-au-PrinceSkills
- Legal interpretation
- Communication facilitation
- Patient communication
- Patient advocacy
- Cultural competence
- Conflict resolution
- Note-taking techniques
- Medical terminology
- Active listening
- Problem-solving
- Patience
- Computer skills
- Typing skills
- Attention to detail
- Time management
- Teamwork
- Adaptability
- Professionalism
- Reliability
Timeline
Haitian Creole Interpreter
AMN Healthcare Language Services
06.2024 - 08.2026
Customer Service Representative
Alorica
03.2020 - 09.2023
CCMA - Certified Clinical Medical Assistant
Clinical Skills Institute
Certified Medical Interpreter - Medical Interpreter Training
ALTA Language Service
Some College (No Degree) - Business Accountancy
UNASMOH