BERTIN BAKONO
Phoenix,AZ
Summary
Dedicated customer service professional with 4 years’ experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
09.2022 - 12.2023
- Answering inbound calls and provide superior customer service and technical support to clients issues related to their phone bills.
- Troubleshooting phone issues and gathering information to document and resolve customer concerns
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
FRENCH INTERPRETER
CYRACOM INTERNTIONAL
05.2019 - 12.2021
- Facilitate effective communication between two parties that do not speak a similar language by converting one spoken or written language to another
- Edit and proofread text to accurately reflect language
- Receive and submit assignments electronically
- Use dictionaries and glossaries for reference
- Employ computer-assisted translation
- Facilitate communication for people with limited English proficient
FRENCH SENIOR SPECIALIST
JP MORGAN CHASE
03.2017 - 02.2019
- Answering inbound calls in order to provide superior customer service and technical support assistance to merchants and clients with issues related to their credit card processing equipment
- Additional job responsibilities include: acting as first level of support for all calls related to point of sale hardware
- Troubleshooting equipment and software issues to resolution Answering questions pertaining to transaction and batch information Gathering necessary information to document and resolve customer concerns; and maintaining telephone call statistics while adhering to call quality monitoring guidelines.
Education
HIGH SCHOOL DIPLOMA -
NESCAS
07.2012
Skills
- Attention to Detail
- Active Listening Skills
- Interpersonal Skills
- Building Customer Loyalty
- Positive Attitude
- Customer Service
- Critical Thinking
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Consumer Cellular
09.2022 - 12.2023
FRENCH INTERPRETER
CYRACOM INTERNTIONAL
05.2019 - 12.2021
FRENCH SENIOR SPECIALIST
JP MORGAN CHASE
03.2017 - 02.2019
HIGH SCHOOL DIPLOMA -
NESCAS
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