Bertine Mentor
Boston,MA
Summary
As new employee i am very dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. while bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. And enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walgreens
11.2020 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Pharmacy Technician
CVS
01.2020 - 06.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Coordinated verification and filling of more than 400-500 daily prescriptions depending on the rush hours in high-volume 1-2 pharmacy environment.
Dental Receptionist
Harvard Neighborhood Healthcare
02.2017 - 05.2019
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Received and routed laboratory results to correct clinical staff members.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Bachelor of Science - Administrative Medical
Fisher College
Boston, MA06.2026
High School Diploma -
City On A Hill Charter Public School Dudley Square
Boston, MA06.2018
Skills
- Critical Thinking
- Document Control
- Administrative Support
- Typing Proficiency
- Spreadsheets
- Shipping and Receiving Understanding
- Microsoft Word
- Call Center Operations
- Calendaring
- Administrative and Office Support
- Microsoft Excel
- Data Evaluation
Languages
Haitian Creole
Native or Bilingual
Timeline
Customer Service Representative
Walgreens
11.2020 - 08.2023
Pharmacy Technician
CVS
01.2020 - 06.2022
Dental Receptionist
Harvard Neighborhood Healthcare
02.2017 - 05.2019
Bachelor of Science - Administrative Medical
Fisher College
High School Diploma -
City On A Hill Charter Public School Dudley Square