Bertrand Friend
Chicago,IL
Summary
Enthusiastic Command Center Operator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Logging System and training in Life and Safety Inspections. Motivated to learn, grow and excel. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Command Center Operator
Willis Tower
Chicago, IL
06.2021 - Current
- Trained personnel in important first response procedures.
- Developed strategic plans to warn, control and evacuate personnel and general public from critical zones.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Monitor Fire Safety Systems
- Monitor CCTV Camera Systems
- Conducts Life and Safety Inspections
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Prep Crew Member
Freshii
Chicago, IL
02.2018 - 08.2020
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Quickly and accurately counted drawers at start and end of each shift.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Home Care Provider
Community Care Systems, Inc.
Chicago, IL
06.2017 - 08.2018
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
Floor Technician
Xpert Flooring
Chicago, IL
01.2007 - 04.2018
- Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Completed routine floor stripping, sealing and finishing.
- Maintained floor cleaning and waxing equipment.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Complied with company and OSHA safety rules and regulations.
Education
No Degree - Pharmacy Technician
Coyne College
Chicago, ILSkills
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Policy and Procedure Adherence
- Time Management
- Active Learning
- Quality Control Analysis
Certification
- First Aid CPR AED Training - 06/08/2021-06/2023
- Pe-Service Homemaker Training - 08/18/2017
- Certified Installer, Elite Crete Systems Products - 12/11/20
- Certified Fire Safety Director, Chicago Fire Department - 03/25/2022
Timeline
Command Center Operator
Willis Tower
06.2021 - Current
Prep Crew Member
Freshii
02.2018 - 08.2020
Home Care Provider
Community Care Systems, Inc.
06.2017 - 08.2018
Floor Technician
Xpert Flooring
01.2007 - 04.2018
No Degree - Pharmacy Technician
Coyne College
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