Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bertude Exantus

Boynton Beach

Summary

Dynamic housekeeping supervisor with a proven track record at Opal Grand Resort, enhancing cleanliness standards and staff performance through effective training and quality assurance. Skilled in cleaning techniques and guest relations, I excel in problem-solving and clear communication, driving a culture of excellence in service delivery.

Overview

2025
2025
years of professional experience

Work History

Housekeeping Supervisor

Opal Grand Resort
09.2017 - 09.2024

Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.

  • Managed staff of 20+ housekeepers.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Monitored staff performance and provided feedback to drive productivity.
  • Trained and mentored new staff on cleaning and safety protocols.

Housekeeping and Laundry Attendant

Embassy Suites
2014 - 2017
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Education

Diploma - Nursing Assistant

Jackson International Academy of Health
North Lauderdale, FL
06-2025

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Training and mentoring
  • Cleaning techniques
  • Sanitation standards
  • Housekeeping
  • Quality assurance and control
  • Problem-solving
  • Clear communication

Languages

English
Professional Working
Creole
Native or Bilingual

Timeline

Housekeeping Supervisor

Opal Grand Resort
09.2017 - 09.2024

Housekeeping and Laundry Attendant

Embassy Suites
2014 - 2017

Diploma - Nursing Assistant

Jackson International Academy of Health