Beryl McNee
Enterprise,AL
Summary
Accomplished in leading teams and managing operations in customer service and sales sectors. Expertise in boosting revenue and ensuring superior customer service, with a commitment to ethical career advancement. Focused on balancing quality and quantity of work while supporting team dynamics and customer satisfaction.
Overview
12
12
years of professional experience
Work History
General Manager
Frou Frou Collection
Enterprise, AL
07.2025 - Current
- Directed daily operations to enhance customer satisfaction and streamline service delivery.
- Implemented training programs for staff, improving team efficiency and product knowledge.
- Analyzed sales trends to develop strategic initiatives, driving revenue growth and market penetration.
- Oversaw inventory management processes, optimizing stock levels and reducing excess inventory costs.
- Developed and implemented strategies to increase sales and profitability.
Customer Service Manager
Eagles Wings Technologies
Enterprise, AL
05.2021 - 06.2025
- Led customer service team in resolving complex issues, enhancing overall customer satisfaction.
- Developed training programs for staff to improve service delivery and operational efficiency.
- Implemented process improvements, reducing response times for customer inquiries and complaints.
- Analyzed customer feedback to identify trends and inform strategic decision-making initiatives.
- Collaborated with cross-functional teams to align service offerings with customer expectations and needs.
- Established best practices for handling escalated issues, resulting in improved resolution rates and customer retention.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Shift Manager
Effies Grill
Enterprise, AL
08.2015 - 01.2020
- Ensured quality of food and service thru effective people and management skill.
- Integrated people skills along with effective customer resolution to alleviate customer conflicts.
- Learned and trained employees on new policies and products that were implemented at time of employment.
- Hired new employees and followed up on their progress.
- Responsible for quality, service, and cleanliness.
- Monitored employees from Observation Post and from all areas of restaurant.
- Prepared beverages while delivering a quality and fast made neat product.
- Recorded inventory and labor targets at the end of shifts.
General Manager
Noble Wireless, AT&T Authorized Retailer
Belmont, North Carolina
01.2014 - 08.2015
- Developed talent and documented progress to cultivate a strong sales team resulting in 2 representatives being successfully promoted to manager.
- Evaluated teams performance through observations and using the Direct Feedback Model to monitor their progress
- Facilitated monthly meetings with the staff to discuss progress with enhancing customer service, training and operating profit goals
- Solved customer problems and customer escalations leading to a customer satisfaction.
- Increase selection for AT&T daily deal inventory by acquiring new merchants using negotiation tactics to close system driven leads and concepts to feature on AT&T Mobility Local Platform
- Manage a client’s full cycle from targeted, prospected and consultative selling; close new and maintain existing relationships, maintain high quality
- Work cross functionally with multiple business and product groups to ensure a seamless experience
Education
Horticulture Science
Abraham Baldwin Agricultural College
Tifton, GASkills
- Front desk operations
- Sales expertise
- Quality assurance
- Customer support and relations
- Record keeping and database management
- Administrative assistance
- Report generation and spreadsheet analysis
- Data entry speed (75 WPM)
- Proficient in Microsoft Office
Timeline
General Manager
Frou Frou Collection
07.2025 - Current
Customer Service Manager
Eagles Wings Technologies
05.2021 - 06.2025
Shift Manager
Effies Grill
08.2015 - 01.2020
General Manager
Noble Wireless, AT&T Authorized Retailer
01.2014 - 08.2015
Horticulture Science
Abraham Baldwin Agricultural College