Renaldy Tavarez
Pennsauken,NJ
Summary
Dynamic operations manager focused on enhancing member satisfaction and driving growth through effective marketing strategies. Proven track record in streamlining processes, optimizing team performance, and implementing training programs. Committed to fostering a collaborative environment while ensuring fiscal responsibility and operational excellence.
Overview
1
1
Certification
12
12
years of professional experience
Work History
General Manager
Planet Fitness
Delran, NJ
09.2023 - Current
- Oversaw daily business operations, enhancing member satisfaction and maintaining facility standards.
- Handled all aspects of operations, streamlining budgeting, staffing, inventory control, customer service, and sales processes.
- Managed recruitment, training, and scheduling of staff to maximize team effectiveness.
- Implemented marketing strategies to drive membership growth and retention.
- Monitored financial performance and effectively controlled budgetary expenditures.
- Analyzed member feedback to refine services and enhance overall experience.
- Developed and enforced safety protocols to secure operational environments.
General Manager
Planet Fitness
Cinnaminson, USA
07.2021 - 09.2023
- Oversaw daily operations, ensuring member satisfaction and facility upkeep.
- Managed staff recruitment, training, and scheduling to optimize performance.
- Implemented targeted marketing strategies that increased membership growth and retention.
- Monitored financial performance and managed budget to ensure fiscal responsibility.
- Tracked monthly sales to create actionable reports for strategic business development.
- Analyzed member feedback to refine services and enhance experience.
- Resolved customer complaints promptly while maintaining high service quality standards.
- Developed and enforced safety protocols for a secure environment.
Front Desk Associate
Planet Fitness
Clementon, USA
05.2018 - 07.2021
- Delivered friendly and courteous service to existing clientele and prospective customers, enhancing customer satisfaction
- Trained newly hired employees on front desk responsibilities and gym protocols to ensure smooth operations
- Managed cash register operations
- Reviewed past due accounts with clients and established payment plans, facilitating timely payments
Team Member
Sam's Club
Secaucus, USA
05.2017 - 09.2017
- Operated cash registers and processed transactions efficiently.
- Executed cashier duties, assisted customers with product inquiries, and maintained cleanliness of work area.
- Assisted customers with product selection and inquiries.
- Cross-trained in various customer service roles to increase team adaptability and support operational needs.
- Maintained cleanliness and organization of merchandise displays.
Maintenance
Union City Summer Program Maintenance
Union City, USA
07.2014 - 06.2015
- Executed routine preventative maintenance tasks to ensure optimal equipment functionality.
- Performed basic repairs and maintenance on various equipment to maintain operational efficiency and minimize downtime.
- Conducted routine inspections of premises and equipment to identify potential issues and ensure safety compliance.
Education
BA - Psychology
Rowan University
Glassboro, NJ03-2021
B.A. - Psychology
Merced College
Merced, CA05-2016
High School Diploma -
Union City High School
Union City, NJ06-2015
Skills
- Operations management
- Membership growth tactics
- Sales strategies
- Inventory control strategies
- Front desk operations
- POS systems
- Customer service excellence
- Leadership skills
- Team collaboration
- Adaptability
- Problem-solving skills
- Risk management
- Fluent in Spanish and English
- Computer literacy
- Communication expertise
Certification
- CPR, 05/01/19, 05/01/28
- First Aid Certification
Languages
- English, Expert
- Spanish, Expert
Personal Information
Authorized To Work: US
Accomplishments
- NPS Top Performer (20 point increase in a quarter)
- Monthly EFT 7% increase
- Union City High School Football Player of the Year (2015)
- Rowan University Football Quarterback, Spokesman and Team Captain
Timeline
General Manager
Planet Fitness
09.2023 - Current
General Manager
Planet Fitness
07.2021 - 09.2023
Front Desk Associate
Planet Fitness
05.2018 - 07.2021
Team Member
Sam's Club
05.2017 - 09.2017
Maintenance
Union City Summer Program Maintenance
07.2014 - 06.2015
BA - Psychology
Rowan University
B.A. - Psychology
Merced College
High School Diploma -
Union City High School