Henri Doku
Phoenix,AZ
Summary
Dependable worker and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server
White Chocolate Grill
06.2020 - 03.2024
- Achieved recognition as the top-performing server in the restaurant for consistently exceeding sales targets and providing exceptional customer service.
- Demonstrated outstanding communication skills in taking and delivering orders accurately and efficiently, leading to high customer satisfaction ratings.
- Successfully upsold menu items and promoted specials, contributing to increased revenue and profitability for the restaurant.
- Acted as a mentor to new servers, sharing best practices and helping them acclimate to the restaurant's standards of service excellence.
Store Manager
Boston Market
09.2018 - 05.2020
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Team Leader
Jack In The Box
04.2017 - 01.2018
- Promoted to Team Lead at Jack in the Box, showcasing leadership abilities and dedication to the role.
- Successfully trained and mentored new team members, contributing to improved overall team performance.
- Proven ability to handle challenging situations with professionalism and tact, ensuring customer satisfaction and retention.
Education
High School Diploma -
North Canyon High School
Phoenix, AZ05.2019
Skills
Safe Food Handling
Sales skills
Management
Sales Techniques
Timeline
Server
White Chocolate Grill
06.2020 - 03.2024
Store Manager
Boston Market
09.2018 - 05.2020
Team Leader
Jack In The Box
04.2017 - 01.2018
High School Diploma -
North Canyon High School
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