Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

BESHOY SAYED

Lebanon,TN
BESHOY SAYED

Summary

Dedicated Banquet Server with a focus on exceeding expectations and delivering exceptional service. Skilled in creating positive customer interactions through dynamic communication. Collaborative team member experienced in working closely with colleagues and supervisors to ensure customer satisfaction. Proficient in operating POS systems, managing tables, and maintaining seamless customer flow in high-volume restaurant settings. Experienced in training new staff for efficient task completion. Adept at providing food and beverage services, clearing tables, and fulfilling guest requests across events of varying sizes and complexities. Seasoned professional with a strong work ethic and commitment to customer happiness. Over 7 years in the food service industry, recognized for reliability and precision in all tasks. Detail-oriented team player with exceptional organizational abilities and capacity to manage multiple projects simultaneously with precision.

Overview

11
years of professional experience

Work History

Gaylord Opryland Resort & Convention Center

Banquet Bartender
11.2019 - Current

Job overview

  • Answered guest questions about event plans and food service choices.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Responded to guest inquiries and requests promptly and courteously.
  • Checked ID cards and verified bar guests were of legal age.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Prepared custom drink orders by accurately measuring and mixing.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Music City Center

On-Call Banquet Server
01.2019 - Current

Job overview

  • Answered guest questions about event plans and food service choices.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Responded to guest inquiries and requests promptly and courteously.

Sheraton Music City Hotel

F&B Assistant Manager
11.2017 - 01.2019

Job overview

Supervising and supporting employees, managing schedules, and resolving issues.

Making on-the-spot decisions to address workplace issues and maintain productivity.

Analyzing situations, making informed decisions, and finding creative solutions.

Monitoring inventory levels, managing budgets, and analyzing costs.

Sheraton Music City Hotel

Bartender
04.2017 - 11.2017

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Gaylord Opryland Resort & Convention Center

On-Call Banquet Server
03.2016 - 07.2018

Job overview

  • Answered guest questions about event plans and food service choices.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Responded to guest inquiries and requests promptly and courteously.

Sheraton Music City Hotel

Room Service Server
07.2015 - 04.2017

Job overview

  • Monitored staff money handling for suspicious behaviors like card skimming.
  • Served meals to customers according to established guidelines.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Processed customer payments to accurately record transactions.

FedEx

Material Handler
03.2014 - 07.2015

Job overview

  • Monitored warehouse to identify missing items, spills and unusual activity, complying with safety procedures.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Strapped items down over protective padding to secure throughout transportation.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Transported inventory items to appropriate locations.
  • Helped train new employees in safe practices and warehouse procedures.

Education

Faculty of Commerce
Egypt

Bachelor Of Accounting from Accounting
05.2017

University Overview

Skills

  • Special Dietary Requirements
  • Buffet Setup and Takedown
  • Food and Beverage Pairings
  • Plates Presentation
  • Cash Handling
  • Set Up and Clean Buffets
  • Station Setup and Restocking
  • Food Handlers License
  • Alcohol Servers Certification
  • Bussing and Table Resets
  • Table and Tray Bussing
  • Dietary Specifications
  • Mixology
  • Customer service
  • Sanitation standards
  • Menu development
  • Cocktail list development

Timeline

Banquet Bartender
Gaylord Opryland Resort & Convention Center
11.2019 - Current
On-Call Banquet Server
Music City Center
01.2019 - Current
F&B Assistant Manager
Sheraton Music City Hotel
11.2017 - 01.2019
Bartender
Sheraton Music City Hotel
04.2017 - 11.2017
On-Call Banquet Server
Gaylord Opryland Resort & Convention Center
03.2016 - 07.2018
Room Service Server
Sheraton Music City Hotel
07.2015 - 04.2017
Material Handler
FedEx
03.2014 - 07.2015
Faculty of Commerce
Bachelor Of Accounting from Accounting
BESHOY SAYED