Bessema Pierre-Louis
Marietta,Georgia
Summary
Deliver exceptional service. Proven track record of building and maintaining strong client relationships, resulting in increased customer satisfaction and loyalty. Skilled in identifying and addressing customer needs, resolving issues, and providing effective solutions. Adept at leading and motivating teams to achieve high levels of performance and exceed organizational goals. Committed to continuous learning and professional development to stay current with industry trends and best practices.
Overview
27
27
years of professional experience
Work History
Case Manager
Zion Baptist Church
Atlanta, GA
04.2021 - Current
- Access incoming intake referrals for program eligibility
- Develop a plan with each program participant on how they will retain permanent housing after the assistance ends
- Complete housing assessments with individuals or families experiencing possible homelessness
- Be available for crisis response during scheduled times
- Ensure prompt case notes, documentation, and data quality within HMIS and other organizational data and case management systems
- Meet with participants biweekly while they are receiving assistance to implement the plan and monitor progress towards housing stability
- Manage month end program reporting
Life Coach Intern/Volunteer
Health Coach Institute
Marietta, GA
07.2020 - 11.2020
- Supported, encouraged, and educated clients in creating lasting habit change involving healthy lifestyle adjustments
- Provided emotional support and guidance through active listening and empathy
- Gave individual assessments and coaching sessions
- Responded appropriately to the physical, emotional, and developmental needs of clients
- Facilitated clients with finding solutions to barriers in their life
- Empowered clients to set goals and establish accountability for personal and professional success
- Assisted clients with creating action plans to achieve their goals
Health Coach Intern
Health Coach Institute
Marietta, GA
07.2020 - 10.2020
- Assessed clients overall physical health to create appropriate program for positive change
- Utilized assessment techniques to determine clients level of health literacy, technology capabilities and readiness to change
- Counseled clients regarding special dietary needs
- Emphasized overall wellness and prevention through habit change from common diseases
- Challenged clients to face their reality surrounding them with clarity, focus and honesty so they could gain a deeper understanding of their journey
- Helped clients actively and knowledgably participate with their provider in healthcare decision making
Office Manager
Impact Renovation & Restoration, LLC
Atlanta, GA
04.2017 - 12.2018
- Developed organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll, scheduling and keeping company documents in compliance
- Managed employee schedules and troubleshoot scheduling conflicts as they arise
- Ordered supplies and equipment as needed
- Established team atmosphere through leadership and employee development
- Dealt with correspondence, complaints, and inquiries
Administrative Assistant
RAM Partners, LLC, Corporate Office
Atlanta, GA
11.2014 - 04.2017
- Oversee all aspects of Administrative Department
- Support Senior, Group, and Area Vice Presidents with assigned project based work
- Create and modify documents such as invoices, reports, memos, letters and financial statements using Microsoft Office Suite
- Conduct research, compile data and prepare reports for all executives of the company
- File and retrieve organizational, property documents, records and reports
Leasing Consultant
RAM Partners, LLC, Highlands of West Village Apartments
Smyrna, GA
01.2014 - 11.2014
- Manage client relations
- Post all monies collected
- Handle rentals for a luxury lease-up property
- Coordinate with contractors to find cliental suitable living arrangements
- Display and explain features of the property to client as well as discuss terms of lease
Leasing Consultant
The Finger Companies, Peachtree Dunwoody Place Apartments
Atlanta, GA
06.2012 - 01.2014
- Top performing leasing consultant with a 70% closing ratio
- Oversaw signing of lease documents and move clients into their new homes
- Collected appropriate monies due (i.e
- Rent, deposits, admin, application, and pet fees)
- Interviewed prospective tenants and record information to ascertain needs and qualifications
- Developed and maintained effective ongoing resident relations for a 216-unit Class AA, midrise property
Front Office Coordinator
Ankle & Foot Specialist of Atlanta
Lithonia, GA
07.2007 - 09.2008
- Advised physicians and office manager of patient concerns
- Responsible for reconciliation of co-pays and co-insurance payments
- Proactively verified insurance, collected co-pays, deductibles, and coinsurance
- Served as front office lead, while supervising a total of 6 medical receptionist interns
Customer Service Representative
CVS Pharmacy
Alpharetta, GA
08.1998 - 08.2007
- Preformed pharmacy technician duties as needed
- Assisted customers with selecting and purchasing merchandise
- Resolved customer issues; handled refunds, exchanges and adjustments
- Trained and motivated new employees to achieve maximum performance
Education
Certified Nutritionist Coach -
The Nutritious Life Studio
New York12.2020
Certified Health Coach -
Health Coach Institute
Boise10.2020
Certified Life Coach -
Health Coach Institute
Boise10.2020
Associate of Science - Medical Billing and Coding
Herzing University
Atlanta08.2010
Certified Medical Assistant -
Ross Medical Education Center
Decatur01.2007
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Conflict resolution
- Positive attitude
- Critical thinking
Training
- Operations Management, SOS Healthcare Management Solution's, 09/11
- Leadership & Team Building, SOS Healthcare Management Solution's, 09/11
- CPR Certification, 05/18
- Leasing Process Overview & Phone Techniques, SHB Consulting Services
- Marketing Techniques, SHB Consulting Services
- Risk Management, SHB Consulting Services
- Retention, SHB Consulting Services
- Operations Management, SHB Consulting Services
- Leadership & Team Building, SHB Consulting Services
- Fair Housing Certification, 11/19
Timeline
Case Manager
Zion Baptist Church
04.2021 - Current
Life Coach Intern/Volunteer
Health Coach Institute
07.2020 - 11.2020
Health Coach Intern
Health Coach Institute
07.2020 - 10.2020
Office Manager
Impact Renovation & Restoration, LLC
04.2017 - 12.2018
Administrative Assistant
RAM Partners, LLC, Corporate Office
11.2014 - 04.2017
Leasing Consultant
RAM Partners, LLC, Highlands of West Village Apartments
01.2014 - 11.2014
Leasing Consultant
The Finger Companies, Peachtree Dunwoody Place Apartments
06.2012 - 01.2014
Front Office Coordinator
Ankle & Foot Specialist of Atlanta
07.2007 - 09.2008
Customer Service Representative
CVS Pharmacy
08.1998 - 08.2007
Certified Nutritionist Coach -
The Nutritious Life Studio
Certified Health Coach -
Health Coach Institute
Certified Life Coach -
Health Coach Institute
Associate of Science - Medical Billing and Coding
Herzing University
Certified Medical Assistant -
Ross Medical Education Center