Bessie Creek
Waipahu,HI
Summary
Assistant Manager, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training, while improving cash handling accuracy. Committed to fostering a positive work environment and ensuring compliance with safety standards.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
CVS
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Oversaw daily operations to maintain store cleanliness and organization.
Feed Mill Operator
Shawnee Milling
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Information Agent HNLR
FedEx
HNLR
01.2023 - Current
Assistant Manager
Dollar Tree
Shawnee OK
07.2022 - 12.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Quality Control Inspector
Dexter Axle
Shawnee, OK
08.2020 - 12.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
Line Lead
Central Plastics Co
Shawnee, OK
08.2018 - 08.2020
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Trained new employees on production line processes, ensuring a smooth transition into their roles and maintaining high performance standards.
- Conducted thorough quality control inspections of finished products, ensuring adherence to established specifications and industry standards.
- Monitored product quality to achieve superior quality reputation.
- Met tight deadlines consistently by effectively managing resources, prioritizing tasks, and monitoring progress.
Education
Dale High School
Dale, OKSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Retail operations
- Conflict resolution
- Multitasking and organization
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
Timeline
Information Agent HNLR
FedEx
01.2023 - Current
Assistant Manager
Dollar Tree
07.2022 - 12.2022
Quality Control Inspector
Dexter Axle
08.2020 - 12.2022
Line Lead
Central Plastics Co
08.2018 - 08.2020
Assistant Manager
CVS
Feed Mill Operator
Shawnee Milling
Dale High School