Bessie Lee
Lithonia,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Efficient Tax Examiner with 10 year of experience. Skilled in accurately transcribing updated taxpayers' demographics and other information. Type 35 wpm and verifies accurate transcription of all forms and entries.
Overview
15
15
years of professional experience
Work History
Tax Examiner
Internal Revenue Service, IRS
09.2016 - 07.2023
- Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
- Streamlined the audit process for faster completion and more accurate results.
- Resolved complex tax issues through diligent research and effective communication with taxpayers.
- Assisted in the implementation of new tax policies, ensuring a smooth transition for all affected parties.
- Communicated with taxpayers in writing and by telephone.
- Investigated and pursued delinquent accounts.
- Kept case data and contact information up to date to expedite proceedings.
- Sent letter out for taxpayer to sent in correspondences
Clerk/Typist
Internal Revenue Service, IRS
02.2014 - 09.2017
- Improved document organization by efficiently managing electronic and paper filing systems.
- Enhanced office efficiency by maintaining a clean, organized workspace for optimal productivity.
- Supported team members by promptly completing typing tasks, contributing to overall project success.
- Boosted customer satisfaction with prompt and accurate responses to inquiries via phone and email.
- Checked completed work for proper spelling, grammar, punctuation and format.
- Prepared data by compiling and sorting information.
- Entered data into databases in alphabetic and numerical order.
Customer Service Representative
Internal Revenue Service, IRS
08.2008 - 09.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Gordon High School
Decatur, GA05.1983
Skills
- Delinquent Account Management
- Organizational Skills
- Customer Service
- Written Communication
- Verbal and Written Communication
- Research and Documentation
- Attention to Detail
- Tax Code Interpretation
- Payment Plan Processing
Timeline
Tax Examiner
Internal Revenue Service, IRS
09.2016 - 07.2023
Clerk/Typist
Internal Revenue Service, IRS
02.2014 - 09.2017
Customer Service Representative
Internal Revenue Service, IRS
08.2008 - 09.2017
High School Diploma -
Gordon High School
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